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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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Subject: Double Order?

cee opened this issue on Aug 30, 2007 · 4 posts
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cee ( ) posted Thu, 30 August 2007 at 2:50 PM · edited Sat, 10 August 2024 at 12:42 AM

Today I placed an order using my VISA, and at the end of Checkout, I got a HTML fatal error for the web page.     In Accounts, it was blank, and no items were listed for downloading or shipping (I used Burn to CD), but the payment amount was listed there.
I re-placed the order and everything went through normally.

The first order number for the aborted order was 111266827.
The order number for the successful order was   111266828.

My question is this:   Am I going to be double-charged?   Could you please check on this?  If I am double charged, could I get a credit for the unsuccessful order?

Thank you very much.
Carol M.

GinaH ( ) posted Thu, 30 August 2007 at 3:18 PM

Hello,

Order 111266827 did not charge on your credit card. 

Thanks

Gina Harris
MarketPlace Admin

cee ( ) posted Thu, 30 August 2007 at 4:24 PM

Thank you!

Carol

GinaH ( ) posted Thu, 30 August 2007 at 4:35 PM

Your welcome  :)

Gina Harris
MarketPlace Admin

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