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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Could you please cancel an order?

Inkling opened this issue on Sep 01, 2007 · 3 posts
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Inkling ( ) posted Sat, 01 September 2007 at 2:35 AM · edited Thu, 21 November 2024 at 10:38 PM

Hello! I have made a wrong purchase, could you please cancel my order?

It is number #111267600, I have made a mistake. Sorry for the inconvience!!

Thank you!!

Acadia ( ) posted Sat, 01 September 2007 at 10:19 AM

Unfortunately I don't think they give refunds and cancel orders.  I know Daz3D does, but the refund policy here seems to only cover defective items that can't be fixed.

http://www.renderosity.com/news.php?viewStory=13100

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi


ClintH ( ) posted Sat, 01 September 2007 at 11:42 AM

Hi Inkling,

A refund in the form of in-store credit has been issued since the files were not downloaded.
Thank you for shopping at Renderosity.

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

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