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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:07 am)

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Subject: Help again please.

Blazerwiccan opened this issue on Feb 24, 2008 · 4 posts
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Blazerwiccan ( ) posted Sun, 24 February 2008 at 9:04 PM · edited Wed, 20 November 2024 at 7:53 AM

When I asked for that last order on paypal to be cancled so I could use my credit card, both payments went though. I got an email from paypal that sadi
"This email confirms that you have paid Bondware, Inc (payments@renderosity.com) $23.46 USD using PayPal."
And a statement from my back account showing that both a paypal payment and a credit/debit card payment, both to bondware, both on the same day. We have tried to contact paypal, we contacted my bank they told us to contact paypal. I can send all the information to someone if there is anything that can be done to help, but not sure who to send it to and what all would be needed, if there is a way here to fix this. Thanks for your time.

GinaH ( ) posted Mon, 25 February 2008 at 11:36 AM

I found the payment on PayPal but it's an eCheck and is still uncleared, the clear date is tomorrow and after it clears I can refund.  

Gina Harris
MarketPlace Admin

Blazerwiccan ( ) posted Mon, 25 February 2008 at 12:44 PM

Thank you for your reply. Hmm not sure why on my bank statement it already cleared. If it goes though tomorrow please set up a refund. Thanks for your time and help, again :)
Take care.

GinaH ( ) posted Mon, 25 February 2008 at 1:27 PM

Ok, will do : )

Gina Harris
MarketPlace Admin

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