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Poser - OFFICIAL F.A.Q (Last Updated: 2024 Dec 04 4:13 pm)



Subject: P7 freezing issue


tsunami987 ( ) posted Tue, 03 June 2008 at 10:57 AM · edited Wed, 04 December 2024 at 9:01 PM

At first I thought my problem was it freezing while conforming clothes and hair to characters, then I realized It happens whenever poser puts up certain dialouge boxes, whether it be the conform box, rendering box or the one that comes up when you try to go into set up with out a prop loaded.  Any ideas beyond reinstalling because that did not work and Im about ready to say screw it and delete everything and free up a ton disk space.


ockham ( ) posted Tue, 03 June 2008 at 11:05 AM

This sounds like an error that comes from corrupted DLL files.  Sometimes
a standard re-install fails to overwrite such files.  

Try reinstalling to a different location before you give up entirely. 
Pick a nonexistent folder in the installer.  After it's done, move your
content to the new install then totally delete the old folder.

My python page
My ShareCG freebies


tsunami987 ( ) posted Wed, 04 June 2008 at 3:49 AM

i've already reinstalled two times to two different drives with no change.  i've looked through the forums and found a couple posts on this issue and they say they fixed it but they don't say how.


jfbeute ( ) posted Wed, 04 June 2008 at 4:00 AM

These dialog boxes can be hidden behind other things or outside of the screen. Depending on the version of Poser there are different solutions. A reinstall will only work if you really wipe everything related to Poser from your box (including register entries and obscure directories). Different versions of Poser store these things in different locations. It sometimes helps to minimize Poser. Remember DLL files in the Windows directory are generally not overwritten when you do a reinstall.


Kendra ( ) posted Wed, 04 June 2008 at 6:34 PM

Are you running Vista?  My P7 does the same thing and none of the little "fixes" have worked long term for me. 

...... Kendra


tsunami987 ( ) posted Wed, 04 June 2008 at 6:50 PM

Yep, Vista sucks


tsunami987 ( ) posted Thu, 05 June 2008 at 11:34 AM

I disabled the UAC and that for some reason fixed it but I still need to find a better fix because  my system slowed way down.


Art_Sorcery ( ) posted Wed, 02 July 2008 at 10:35 PM

I have a similar problem on and off with Poser 6. I have tried deleting preferences, reinstalling on a new hard drive, nada works. Also a clean boot got it going for awhile, but now it's freezing again and I'm in the middle of a project! It opens a PZZ, lets me look at it, but if I want to delete or change anything, the dialog box freezes up, goes gray or the mouse pointer disappears and I have to control-alt-delete shut it down.
I even upgraded my RAM & graphics card with no dif.
<:^(


MoxieGraphix ( ) posted Wed, 02 July 2008 at 11:03 PM

This is happening to me too. Same things. Freezing when conforming clothing or ANYTHING that requires you to answer a dialogue box (cancel/ok). Like Taryn, a clean reboot helps it temporarily but it starts up again.

I've defragged my hard drive, cleaned up old files, deleted my poser preferences. Rebooted my computer. When I opened poser back up even after rebooting my computer this time and went to reset my preferred state (by getting rid of Simon), it froze up again when I had to confirm the deletion.

Also, I am running on Windows XP. It ran beautifully until last week. That's when all this started.

Now that I know I'm not the only person having this problem, I'd really like to know what the heck is going on.

Quote - These dialog boxes can be hidden behind other things or outside of the screen. Depending on the version of Poser there are different solutions. A reinstall will only work if you really wipe everything related to Poser from your box (including register entries and obscure directories). Different versions of Poser store these things in different locations. It sometimes helps to minimize Poser. Remember DLL files in the Windows directory are generally not overwritten when you do a reinstall.

The dialogue box is not hidden. You can't even click on it. Clicking the buttons doesn't do anything but show you how frozen up the program is. Also, minimizing poser makes ZERO difference. All it does is sit there and I am betting that the OP has the same experience.

I've only ever had Poser 7 on this particular machine and have never uninstalled/reinstalled it. I may try a full uninstall and reinstall but I am betting money it won't fix my problem.


Art_Sorcery ( ) posted Wed, 02 July 2008 at 11:41 PM

Moxie...
I totally agree with you! How about some fixes here, somebody?
I emailed Smith-Micro long ago and they told me it's not their problem. <:^(


LadyMari ( ) posted Thu, 03 July 2008 at 6:42 AM

Smith Micro needs a kick in the tush for that one!  Nice customer service there.  rolls eyes

I, too, encountered this issue.  I closed out of Poser, cleared out my preferences and rebooted.  That seemed to do the trick for me, at least for now.  If this does become a reoccurring issue, Smith Micro is going to need to look into it, you would think.  I see this is happening to more and more people. 

Perhaps this latest bug is a trick to get us to all upgrade to Poser Pro.  smirk


MoxieGraphix ( ) posted Wed, 09 July 2008 at 7:46 AM

I copied this over from my other post, just in case.

I've been talking with Smith Micro tech support. They told me there is a known issue with my video card driver and suggested I try rolling back to a previous version, though there are issues with that one as well. Well, the issues with the older version seem to be the lesser of two evils and my poser seems to be working like it should thus far. I'm going to keep an eye on it and see what happens. My card is the Nvidia GeForce 7300GS.


MoxieGraphix ( ) posted Wed, 09 July 2008 at 4:43 PM

The rollback worked for a bit but now it's back to freezing whenever I need to confirm something like conforming or deleting a prop/figure. Waiting to hear back from the tech I've been talking to at Smith Micro.


Art_Sorcery ( ) posted Wed, 09 July 2008 at 5:29 PM

Thanks for your input. Maybe you can ask them about the 8800 GT? I had the 7800 before that with the same issues. Like you, it freezes on response to those little windows coming up. Then a part of them stays on the screen when they should be gone. If I open my Task Manager, I then see part of that frozen on Poser's window also.
Recently, I got it up and running after cleaning out almost half my runtime. I also notice that it is only using half my dual-core processor, so it is maxing out one core and not touching the other. No wonder it's slow. It still goes to a gray screen (blank) when ever I ask it to do anything memory-intensive. My card has 512 memory on it. It should do better! Maybe only P7 can take advantage of dual core?

I am designing characters and it's not saving usuable Pose files, at least for the morphs, and Pose Inj Builder doesn't show most of the files I save with Poser. So wierd! I know someone with a Mac & Poser 7 that has no problems.

<:^( 


ratscloset ( ) posted Wed, 09 July 2008 at 11:15 PM

I normally do not respond to Posts like this, but I felt I should clear up some misconceptions. First off, resetting Preferences does resolve a lot of strange behavior, but it is not always the issue. Reinstalling should be last resort. The most common cause for Freezing, especially when Dialog Boxes are present is first not having the the SR 2.1 installed (and now SR3). Second is an outdated Driver for your Video Card. Always download and install your Drivers from the Chip Manufacturer's Site (ATI, nVidia, etc..) As mentioned, there is known issues with some drivers for some cards. You can rule out some issues if the problem disappears when you switch to SreeD Preview. That indicates that it is an OpenGL issue and most likely related to the Driver being out of date. If none of that resolves the issue, you should contact Tech Support with your System Details, Operating System, etc...

NOTE on nVidia... I had to completely uninstall the Drivers for one machine and reinstall the newest driver to resolve an issue in a different Program. The person from nVidia told me that they sometimes recommend that when updating Drivers, if the user was experiencing Display issues.

ratscloset
aka John


Art_Sorcery ( ) posted Thu, 10 July 2008 at 4:50 PM

I have all 3 SR's installed. I just got my 8800 NVidia card 2 months ago, went to nVidia.com and got the latest drivers. (before installation, I uninstalled my previous drivers)

I did 2 things to get Poser running again, well 3, actually. I shut down all non-essentail programs running in the background, turned off my cable (no virus protection), took almost half my runtime out and moved it to drive D, since Poser has almost totally filled up Drive C since I reinstalled it there, and I changed to software not OpenGL. (It ran enough to use w/o the latter, but it appeared to help) I have switched back and forth between open GL and SreeD a few times. It is still acting the same, when it's at it's best, as it did before I upgraded my RAM and Graphics card. The whole screen goes gray when it performs any memory functions. I have to wait for it. What's more, it is not saving my files properly. I have made characters and when I look for them with Inj Pose Builder, it can only find 2 out of 8. In any format.

I have heard suggestions from upgrading to an over 100 gig hard drive to  deleting preferances. What really sucks is there is NO SUPPORT from Smith-Micro, because of the date they bought Poser. I guess they feel they never bought Poser 6, since they only support 7. They took down the previous website that had help and fixes on it for Poser 6. If I bought 7 I'd probably have the same problem with the next owner. Plus I have heard Poser 7 has a lot of issues too.

But thanks for your input, RatsCloset. Maybe it can help others.


MoxieGraphix ( ) posted Sat, 19 July 2008 at 5:22 AM

Just an update :)

I was out of town last weekend so I shut my computer completely down. Since firing up Poser for the first time again on Monday, it has been working perfectly all week. No hang ups. No freezing. I haven't changed a thing since the last time it froze up on me (which was after installing SR3 so it wasn't just that it needed upgrading and the SR had just come out anyway).

The weird thing is, I had shut down my desktop completely when this issue started, not just rebooted. So I have no idea what's changed or why it's suddenly working.


AutumnMist55 ( ) posted Mon, 18 August 2008 at 9:40 PM

I have the same problems with Poser7 works for a while then it freezes when I want to conform a figure or make changes in the material room . Trying to do anything in material room forget it, and even some renders go to the end of that render line then freeze, and these are just quick renders. Since I installed Sr3 it has gotten even worse.


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