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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

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Subject: INCOMPLETE ORDER: Ron's Flames

popeslattz opened this issue on Jul 11, 2008 · 12 posts
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popeslattz ( ) posted Fri, 11 July 2008 at 11:32 PM · edited Thu, 14 November 2024 at 4:50 AM

I recently purchased Ron's flame brushes. I received the regular brushes, but not the traditional brushes. How do I get them?

KristiS ( ) posted Sat, 12 July 2008 at 10:47 AM

There is information in the read me file of the product on how to access all of your brushes.
It states there are 2 zip files downloaded from Renderosity and a 3rd zip file containing 5DSFlameBrushes3.abr that are downloaded from the vendors website.

Please let me know if this helps.

Thank you and have nice day  : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

popeslattz ( ) posted Sat, 12 July 2008 at 2:07 PM

Thanks very much for responding. I'll check the read me again to see if I missed this.

JoeE

popeslattz ( ) posted Sat, 12 July 2008 at 2:13 PM

Just checked the Read Me file. It says that both sets are included, but there's only one and it doesn't include the traditional flames.

KristiS ( ) posted Sat, 12 July 2008 at 10:55 PM

I have contacted a MarketPlace staff member to see if they can help me get this resolved for you.

I will let you know as soon as I hear something.

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

popeslattz ( ) posted Sat, 12 July 2008 at 11:11 PM

Thanks Kristie.
I  don't like to complain, and I realize that the extra set was supposed to be included for free, but I was looking forward to using these brushes. I've been really pleased with all of the other sets of Ron's brushes. They're a great set of tools for image creation. Has anyone else had this problem?

JoeE

KristiS ( ) posted Sun, 13 July 2008 at 12:19 PM

You're welcome : )

As far as I know, noone else has had theese problems.

I will get this resolved for you as fast as I can.

Thanks,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

KristiS ( ) posted Sun, 13 July 2008 at 12:22 PM

Hello again,

I was just informed that the brushes you are missing are in the same zip as the tutorial.

Please check there and if you need further assistance, please let us know.

Thank you and enjoy your brushes : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

popeslattz ( ) posted Sun, 13 July 2008 at 2:01 PM

Attached Link: POPESLATTZ

Thanks again. I didn't think to look in the tutorial folder for the brushes. They were there! That's a great tutorial too. I tried it with the fog brushes and got some very cool effects.

Gratefully yours,
JoeE

KristiS ( ) posted Sun, 13 July 2008 at 6:54 PM

I'm glad you you enjoy your products and the tutorial : )

I Have a great day!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

popeslattz ( ) posted Sun, 13 July 2008 at 6:56 PM

Thanks for all of your help!

KristiS ( ) posted Mon, 14 July 2008 at 8:57 AM

You're welcome : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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