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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 04 11:28 am)

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Subject: order did not go through

heli232 opened this issue on Aug 21, 2008 · 8 posts
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heli232 ( ) posted Thu, 21 August 2008 at 2:50 PM · edited Fri, 26 July 2024 at 7:05 AM

My last order did not go through, I think because the sum was ( I have used a cupon and money from a refund) zero.
I got the folloing message

form validation error

The money was also taken from my refund and it is said that I already have ordered the items.

Helmut Weigel

KristiS ( ) posted Thu, 21 August 2008 at 3:11 PM

I'm showing your order is available for download. You need to go to MY ACCOUNT under the MEMBERS tab on the top navigation menu and then click the order ID # and you will see the download link(s) beside the item title to download.

Please let me know if you need further assistance.

Thank you and have a wonderful day : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

heli232 ( ) posted Fri, 22 August 2008 at 1:39 AM

Thanks,

it worked. But I would need information how to use the credit I have on my account, because when I use it, the billing sum is zero and I only can check out with paypal or credit card and both do not work. So what to do?

Regards
heli

KristiS ( ) posted Fri, 22 August 2008 at 8:31 AM

With your next order, you will want to type your instore credit amount in the box that is marked credit, you will then click the apply button and pay the amount that is left using a credit card or Paypal.

Please let us know if you need further assistance.

Thank you and have a wonderful weekend : )

 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

heli232 ( ) posted Fri, 22 August 2008 at 8:46 AM

The problem is that the amount of my order can be less than the credit, so I use only a part of my credit and the billing sum is zero.
No way to go on.

KristiS ( ) posted Fri, 22 August 2008 at 9:08 AM

Please call our toll free number 1-866-220-2949 so I can better assist you.

Thank you and have a great day : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

heli232 ( ) posted Fri, 22 August 2008 at 9:14 AM

Thanks
it worked, I just ordered one item.

Regards
heli

KristiS ( ) posted Fri, 22 August 2008 at 9:20 AM

You're welcome : )

Have a great day!!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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