Thu, Feb 6, 1:37 PM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 06 11:24 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Form Validation Error - Cannot open Checkout

mugahaze opened this issue on Nov 19, 2008 · 4 posts
Back to Forum Print
mugahaze ( ) posted Wed, 19 November 2008 at 9:24 AM · edited Fri, 09 August 2024 at 8:59 PM

 Hello

When I click on 'Checkout' in the Cart screen I get the following

Form Validation Error:

We are unable to process your order.
Please contact us during normal business hours.
Monday - Friday 9:00am - 5:00pm Central time.
If within the United States please call 866-220-2949 (toll free).
If outside the United States please call 615-220-2949.

We apologize for any inconvenience.
Renderosity MarketPlace Staff

Please go back, correct the errors, and try again.

This applies to any item added to the cart. Anyone else having this problem? I have had no problems odering and successfully downloading from Renderosity previously.

MUGAHAZE

StaceyG ( ) posted Wed, 19 November 2008 at 11:15 AM

Please contact us at our toll free number. This message is just pertaining to your account due to some issues with your paypal account.

Sincerely,
Stacey
Community Manager

mugahaze ( ) posted Thu, 20 November 2008 at 9:43 AM

Dear Stacey

I live outside the United States (UK) - so I presumably cannot use the toll free number. I tried 001 615 220 2949 but got through to a different company.

I am aware of difficulties with  Paypal due to a late receipt of payment to my credit card. However, this has been resolved. But in case there are continuing difficulties, is it not possible for me to pay using my credit card online?

StaceyG ( ) posted Thu, 20 November 2008 at 10:30 AM

You can call us on our direct line 615-333-7775

Thank you

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.