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Welcome to the MarketPlace Customers Forum

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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 23 8:04 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: What the heck?

Sasha_Maurice opened this issue on Nov 26, 2008 · 4 posts
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Sasha_Maurice ( ) posted Wed, 26 November 2008 at 12:18 AM · edited Mon, 23 December 2024 at 7:01 AM

I used the $5.00 gift certificate on my order #111496554 to bring the total of my purchases down to $96.71.

My credit card was then charged $101.71.

This is so not cool Renderosity.

 

KristiS ( ) posted Wed, 26 November 2008 at 9:58 AM

Hello,

I have checked on this for you and your coupon did indeed get applied to your order.

Your credit card was charged $96.71.

Please let us know if you need further assistance.

Thank you and have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Sasha_Maurice ( ) posted Wed, 26 November 2008 at 1:31 PM

Thank you. Perhaps these details should be included in order confirmation e-mails to prevent any misunderstandings. Nowhere in the e-mail does it state the $5 was applied, and as a result my (usually) high confidence in the Rendo purchasing process was affected.

Thanx again. You also have a wonderful day :)

StaceyG ( ) posted Wed, 26 November 2008 at 2:05 PM

The email confirmation is just a receipt of the items purchased and the complete TOTAL amount of the order.

If you go to your MY ACCOUNT page and click on the order number it shows the breakdown of how it was paid. You can also click the "Print Friendly" to print that out for your records.

Regards,

Stacey

Community Manager

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