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Poser - OFFICIAL F.A.Q (Last Updated: 2024 Nov 27 4:05 pm)



Subject: Multiple bugs in Poser Pro


incredibaker ( ) posted Wed, 03 December 2008 at 10:29 PM · edited Thu, 25 July 2024 at 9:13 PM

Okay, I'm starting to really regret ever upgrading ANYTHING. I got a whole new PC with serious power (Quad core, 6G RAM) good hardware, upgraded from Poser 7 to Pro, running Vista 64 bit....and it sucks.

It does render a little faster than 7, but I'm having two 'crash' problems: 

  1. one, when I enter the material room and try to apply a new texture to something. I can create the node, and connect it to the figure, but when I click the box to browse for the new texture....POSER CRASHES. This is new. It didn't do it a week ago when I first installed Pro.
     
  2. Now that I think of it, it crashes often now. I go to select a hand position, even something from the Poser 7 female/male hands menu....CRASH. 

Uh-oh. Now that I really think about it....this has only really been since I installed the Adobe video CS4 package I recently bought. Anybody have any ideas how they might interfere? I'm getting the runaround from the Smith Micro help desk.  

(and it's just Pro...I can open 7 and it works fine.)

thanks for any thoughts. 


MikeJ ( ) posted Wed, 03 December 2008 at 11:09 PM · edited Wed, 03 December 2008 at 11:10 PM

You'd have to give alot more spec info than "I got a whole new PC with serious power (Quad core, 6G RAM) good hardware..." before you can expect possible answers.

What video card brand, model and driver set? How much VRam? Onboard or PCI-e?

Video cards and drivers seem to be a huge factor in Poser pro crashes.

What is the error message? Is it an OGL error (something like nvogl32.dll in the "appcrash" report)

What speed CPU? Poser Preview settings? Multiple monitors? Have you run amemory and/or hard drive test? Do you have Poser on the same partition as Windows? On the same physical HDD?

(An app can crash if trying to retrieve info from a failing drive, and a bad RAM module won't always be evident until it tries to do certain things)

Stuff like that should be mentioned whenever asking how to narrow down a crashing problem.



incredibaker ( ) posted Thu, 04 December 2008 at 12:24 AM

hi, thanks,

it's a new nvdia gForce 9600 GT video card, with the latest  driver from their site and 2G of onboard RAM.

The error message I get is the windows prompt, the one with the foggy white background, and it says "Poser Pro executable file has stopped working. Something has caused the program to stop working correctly. Windows will close the program and will notify you if a solution is available."

the processor's a Quad at 2.4 ghz. Preview is the full view, single port, open GL -- always worked before. Single monitor. Memory/HD are fine. Poser's on the same hard drive as windows.

thanks for thinking it over. It's appreciated. I was just wondering if naybody else has had this happen, and what their fix was.
M


elzoejam ( ) posted Thu, 04 December 2008 at 7:04 AM · edited Thu, 04 December 2008 at 7:06 AM

I have an nvidia card, and Poser crashes all the time on me. I get poser not responding, FFRender stopped working, and a few other various explanations when it just shuts down. Many people seem to have issues with nvidia. Go to the website and download the very latest drivers. Make sure you use sree3d instead of opengl preview. Go to your graphics card settings and start turning options off, there's another thread here about what to turn off, but I just woke up and have not had coffee yet, so I will search later once I am awake if someone else doesn't beat me to it. :-)

Personally, I just spent about a grand on my shiny new quad, and it pi**es me off to no end that Poser is so unstable on it. The second I get a chance I am ripping out my nvidia and putting in a geforce. They seem to perform better.

If anyone else has any ideas I would love to hear them.

-Sarah

PS. You have a nice computer. Be sure you are using 4 threads and rendering as a sepeate process, you will see a significant render time improvement (when it doesn't crash!)


Teyon ( ) posted Thu, 04 December 2008 at 7:14 AM

Switch from OpenGL display to SreeD in  Poser.  If this solves the problem, it's a display  driver issue.


jugoth ( ) posted Thu, 04 December 2008 at 7:28 AM

1 simple solution i started doing years ago when running 2 computers, ATI cards superior for gaming as with nvida you have to add the game to its consloe then mess about in setings for game.
Now i put 256 gb ddr nvida super in and forgot by 2nd card from ebay now cant sli, what i found was that poser 6 would screw and crash in Xp 64 before no so added poser exe to nvida control panel.
Then turned lots options off so its a bane with nvida but pp6 runs fast now, so just add exe to nvida control panel then experiment with settings as should solve most ya probs.


Teyon ( ) posted Thu, 04 December 2008 at 8:39 AM · edited Thu, 04 December 2008 at 8:42 AM

Attached Link: http://my.smithmicro.com/support/index.html

There is a knowledge base article at Smith Micro about this issue and additional help can be had by contacting Smith Micro Technical Support.

PLEASE follow the link and  choose Poser where appropriate before you go mucking about with your display driver settings.


Marque ( ) posted Thu, 04 December 2008 at 10:49 AM

Weird I have all nvidia cards, including the 280 and none of them crashes poser 7 or pro. Haven't tried it on my vista machine though, wonder if it's actually vista that's giving you fits?


MikeJ ( ) posted Thu, 04 December 2008 at 11:27 AM · edited Thu, 04 December 2008 at 11:28 AM

Quote -
The error message I get is the windows prompt, the one with the foggy white background, and it says "Poser Pro executable file has stopped working. Something has caused the program to stop working correctly. Windows will close the program and will notify you if a solution is available."

Since you have an nvidia video card, after you get that foggy background thing (has happened to me many times in the past), click on "Details" on the error message. You should see the word "appcrash" and should see "nvogl32.dll" as the culprit. That's the Nvidia OpenGL driver file which is causing the problem. Or, more specifically, the file that Poser doesn't know how to deal with even though most other OpenGL 3D programs can.

That's the kind of information you need to find after an app crashes, and that Details button has a world of useful informattion under it.

But yeah, pretty much what everyone else said above regarding this - try that and if it doesn't solve your problem, come back with more details. I've forced PPro to play nice on my computers and I know a few tricks to force it to comply.

Note, if it does work in SreeD,  while that will indicate an OpenGL problem, you don't have to deal with SreeD - it can be made to work in OpenGL.

The reason I mentioned the hard drive is because I was having several programs crashing unexpectedly a while back andf I couldn't figure out why. Turned out the common denominator was that they all crashed when trying to access files form my drive which had most of my 3D content on it - models and textures and other propritary files. So I finally thought to check the drive for boot up speed and other things and found out it was failing and had bad sectors. I managed to copy alot of it to another drive, but kept getting BSOD'd at certain points during that. So it was the bad drive causing crashes and hangs. Same thinh with a RAM module which went bad in another case - WIndows reported my memory was fine but I would get crashes after about 4 GB was used up. I tried Si-Soft Sandra and it reported all was well too, so I tried this free DOS program called "Memtest" which runs before Windows loads and discovered a bad RAM module. Replaced that and memory related crashes went away.

Poser Pro out-of-the-box isn't the most stable program around for alot of people, but it CAN be made more stable with certain tweaks, mostly in the OGL department.
And as Teyon said, be real careful when messing about with the drivers.



incredibaker ( ) posted Thu, 04 December 2008 at 10:22 PM

Wow, thanks. You guys rock! I'll give the advice a test run sometime this weekend.

Thanks again!


bevans84 ( ) posted Fri, 05 December 2008 at 10:21 AM

In control panel under your Nvidia settings, if there is a "threaded optimization" shown, turn it off.



donquixote ( ) posted Fri, 05 December 2008 at 1:13 PM

All good advice.

And don't forget the possibility of a "re-installation solution."

You said of issue 1), for example, that it was new and didn't happen a week ago when you first installed Pro. There is always the chance something has become corrupted, in which case a re-installation (of Poser or even Vista) might fix.

I only mention it because a fresh installation, starting with the OS, has proven to be the only solution for me a time or two.

But of course this should be a kind of last resort. You should thoroughly investigate everyone else's suggestions first.


nightmage80 ( ) posted Sat, 06 December 2008 at 3:49 PM

I have Vista 64 also. It is not an issue with the NVidia cards themselves but rather Vista 64. If you get the most recent updates to Vista and then get the latest NVidia drivers, it stablizes the open GL alot. Most of it is done by the Vista updates. 

I think Microsoft is finally starting to pay attention to Vista 64 now that XP is completely gone and Windows 7 seems to be a 64 bit primary OS.


bopperthijs ( ) posted Sat, 06 December 2008 at 6:39 PM

Thanks for the "threaded optimalization" tip, that solved my problem!

Best regards,

Bopper.

-How can you improve things when you don't make mistakes?


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