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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

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Subject: Why won't you let me buy anything?

warzog opened this issue on Jun 30, 2001 ยท 10 posts
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warzog ( ) posted Sat, 30 June 2001 at 12:47 AM ยท edited Thu, 14 November 2024 at 3:06 PM

I've got a couple of items in my basket, and for the last couple of days I've been trying to buy them. Everytime I fill out that form, which by now I have memorized, along with my credit card number, I get sent to that annoying "Press the Refresh Button" page. After hitting refresh, and getting the same page again, I hit the back button to find that the form I just filled out has already expired. I hit the back page again, and get to start all over again. I've had the problem once in a while in the past, usually, trying at a different time helps, but not this time. I've tried about 8 different times in the last 3 days, and I can't make the purchase. Is it my breath? What?

rcook ( ) posted Sat, 30 June 2001 at 1:29 AM

"Press the Refresh Button" page? If you see that again, could you screen cap it and send it to rcook@renderosity.com. I have no idea what this page is. Thanks.

n3k0 ( ) posted Sat, 30 June 2001 at 2:41 AM

I'm also having problems purchasing items. I've tried 3 times w/ one card and once with another card. I know one of the cards is good because I used it to purchase something at DAZ3D a few minutes later.

rcook ( ) posted Sat, 30 June 2001 at 2:44 AM

What error messages are you seeing when the purchase fails to go through?

warzog ( ) posted Sun, 01 July 2001 at 12:36 AM

It's titled, "Page not found."

rcook ( ) posted Sun, 01 July 2001 at 12:44 AM

Sounds like maybe your browser is having a problem with the secure server.

warzog ( ) posted Sun, 01 July 2001 at 12:58 AM

Same one I've used a dozen times before.

warzog ( ) posted Sun, 01 July 2001 at 1:09 AM

My mistake, not "Page not found," as I thought. It's "Page can not be displayed, page is unavaileable."

warzog ( ) posted Sun, 01 July 2001 at 2:43 AM

Upon further checking, I discovered that ALL of my browser's security protocol's were active. I reset the defaults, and made my purchases. Thanks for the help!

rcook ( ) posted Sun, 01 July 2001 at 10:13 AM

Awesome! Glad you were able to figure it out.

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