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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 10 10:37 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Problems with useing a product


ladyperiwinkle ( ) posted Mon, 19 January 2009 at 12:28 PM · edited Sun, 09 February 2025 at 10:02 PM

Yesterday I bought a set of brushes that in the read me file states that it can be used in Photoshop 7 which I have and I get this message --- Could not load brushes becasue the file is not compatible with this version of photshop.  I have tried serval times  still get the same message. How do i return the prodect and get a credit or refund for it.

I did e-mail the vender but have not rec'd a response yet. 

Read me file : Copyright:     Emma Alvarez
Date:          12/2008

All of this product's content was created by Emma Alvarez (emmaalvarez).


Product Description:
Photoshop Brushes: 88 Space Brushes (12 high resolution Auroras, 19 high resolution
planets and moons, 25 high resolution nebulae, 32 sparkle stars & fantasy stars)

Requirements: Photoshop 7, CS, CS2, Cs3.

Installation Instructions: Unzip inside your Brushes folder in Photoshop.

Files included in this package:
Emma_Alvarez_Space_Brushes.abr
License.txt
Readme.txt

Thank you!
 


KristiS ( ) posted Mon, 19 January 2009 at 12:33 PM

Hello,

Please site mail the vendor through Renderosity.

To contact the vendor please click the "contact" link next to the vendor's
name on the product page, or use the site mail system.
Site mail requires only the vendor's username.

Please allow 2-3 business days for a response.
If you have not heard from the vendor in that time frame, please let us know
so we can contact them on your behalf.

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


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