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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)
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support.renderosity.com
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The only thing I see is the country being entered is not the country that is listed in your profile.
Please note each time you place an order and it is not able to be processed, it puts a "pending" charge for that amount on your card. If you continue to have problems checking out, please call the toll free # 1-866-220-2949 during the hours of 9am-4:45pm M-F so I can try to checkout for you.
Thank you!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
Both my profile and shopping cart have Australia listed as the country ,
This "pending" amount that put on my credit card , Will if affect the amount of money available to be used on my credit card ?
And how long before this "pending" amount is removed ?
I am having no problems with this credit card on Daz and other online stores , so it must be a Rendo shopping cart issue ?
Yes, it will because your financial institution is the one who has a pending hold on the funds.
You would really need to contact them to find out how long it will take for them to process the "pending" charges. It can take 2-7 business days, it really depends on how fast your bank with process the charges.
Thank you!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
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Hi , Iam trying to purchase some items and I get a check out error saying
"Address Verification Failed"
I have checked the address and credit card details and everything else but I still get this error :(
please help senyac