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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 05 10:48 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order #: 111670677

SSAfam1 opened this issue on Nov 25, 2009 · 8 posts
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SSAfam1 ( ) posted Wed, 25 November 2009 at 7:21 AM · edited Sun, 06 October 2024 at 4:53 AM

file_443724.png

KristiS ( ) posted Wed, 25 November 2009 at 10:31 AM

Hello,

Were you able to pay through paypal? Please clarify if you have paid or not and what you are needing help with so we can better assist you.

Thank you!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

SSAfam1 ( ) posted Wed, 25 November 2009 at 10:46 AM

file_443734.png

Yes I use Paypal.

Hmmm I got the below but not the usual payment received email. Don't know what happened and will have to check over my Bank statement to see if it was taken out.

KristiS ( ) posted Wed, 25 November 2009 at 10:54 AM

Ok, if it was not taken out, please log into paypal and chose the "send money" option and send the amount due to payments@renderosity.com with a follow up email to store@renderosity.com providing us with your order # and paypal transaction ID# so we can verify your payment and mark your order as paid.

Thank you,
Kristi
Renderosity Admin


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

SSAfam1 ( ) posted Wed, 25 November 2009 at 12:54 PM

Quote - Ok, if it was not taken out, please log into paypal and chose the "send money" option and send the amount due to payments@renderosity.com with a follow up email to store@renderosity.com providing us with your order # and paypal transaction ID# so we can verify your payment and mark your order as paid.

Thank you,
Kristi
Renderosity Admin

Done.

KristiS ( ) posted Wed, 25 November 2009 at 1:51 PM

Hello,

I have responded to the email you sent.

Thank you and have a Happy Thanksgivivng!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

SSAfam1 ( ) posted Thu, 26 November 2009 at 8:27 AM · edited Thu, 26 November 2009 at 8:38 AM

file_443772.png

> Quote - Hello, > > I have responded to the email you sent. > > Thank you and have a Happy Thanksgivivng!

I have responded back. I did not get my product.

StaceyG ( ) posted Thu, 26 November 2009 at 9:37 PM

Hi,

I've confirmed your paypal payment and marked your order as paid.

Thank you

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