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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 22 6:53 pm)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Order didn't process correctly and doubled

magichild2 opened this issue on Dec 10, 2009 · 4 posts
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magichild2 ( ) posted Thu, 10 December 2009 at 1:24 PM · edited Thu, 24 October 2024 at 7:16 AM

My order this morning did not go through. Please refund or let me know what has happened. I never had problems with you before.

Confirmation: Id 111681521

The Claus Family by Folkvangar(1 @ 3.37) $ 3.37
40 Photoshop Brushes of Fairies(1 @ 5.00) $ 5.00

Sub-Total: $ 8.37

KristiS ( ) posted Thu, 10 December 2009 at 1:44 PM

There must have been a glitch on paypal's side. You can still pay for the order by logging into paypal and choosing the send money option and send the amount due to payments@renderosity.com. You will then need to send a follow up email to store@renderosity.com with your order # and paypal transaction ID# so we can verify your paypal payment and mark your order as piad.

Please let me know what you would like me to do.

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

magichild2 ( ) posted Thu, 10 December 2009 at 4:40 PM

Okay here is what I will do

The order isn't on pay pal as I am on there now. So delete this order and I will go and do it again.

Let's hope it works this time around.

KristiS ( ) posted Thu, 10 December 2009 at 4:44 PM

Ok, I have deleted that order for you as you requested.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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