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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 14 7:40 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Order No. 111733021


kkrawal ( ) posted Tue, 16 March 2010 at 3:09 AM · edited Tue, 26 November 2024 at 4:54 PM

Please refund Item
Myco-Z 2 from my Order No. 111733021
 


KristiS ( ) posted Tue, 16 March 2010 at 11:31 AM

Hello,

Can you please let me know the reason you are asking for a refund?

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


kkrawal ( ) posted Tue, 16 March 2010 at 11:37 AM · edited Tue, 16 March 2010 at 11:41 AM

I got so impress by the image of the product.
I was thinking that I have to put the product in the RunTIme and I will see the rendered image
as it was shown.
There were lots of OBJ file, I tried to import one, and It was soooooooo big and its too difficult for me to import one by one and create a complete set as it was shown in the image.


KristiS ( ) posted Tue, 16 March 2010 at 11:45 AM

Hello,

You will need to contact the vendor directly for product support.
To contact the vendor please click the "contact" link next to the vendor's
name on the product page, or use the site mail system.
Site mail requires only the vendor's username.

Please allow 3 business days for a response.
If you have not heard from the vendor in that time frame, please let us know
so we can contact them on your behalf.

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


Poisen ( ) posted Tue, 16 March 2010 at 1:04 PM · edited Tue, 16 March 2010 at 1:06 PM

um, this pack does contain a Poser version and a .obj version, you do know this right?

each individual model does not need to be "imported" into poser, by using the Poser version it installs directly into your runtime and appears in your props/poisen folder.
the Poser Version is Zip "1" on download
J.B. "Poisen"


kkrawal ( ) posted Tue, 16 March 2010 at 1:07 PM · edited Tue, 16 March 2010 at 1:09 PM

Please moderator, remove this item from my purchase.
Don't worry, I won't take the money back, I may take some more items, which will install in the runtime and come directly in my Poser Menus.


KristiS ( ) posted Tue, 16 March 2010 at 1:18 PM

I am sorry, per our refund policy, you must contact the vendor and give them a chance to help you before we can issue a refund.

Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


kkrawal ( ) posted Wed, 17 March 2010 at 4:13 AM

Quote - each individual model does not need to be "imported" into poser, by using the Poser version it installs directly into your runtime and appears in your props/poisen folder.
the Poser Version is Zip "1" on download
J.B. "Poisen"

OK Alright. Please moderator, put the link of that file ( If its not in my downloads ) in my Account aginst the order No. 111733021  which I can just exract in runtime directory.


KristiS ( ) posted Wed, 17 March 2010 at 9:32 AM

All of your orders and the files that belong to them will be in "My account" under the "members" tab. You will click on the order # and the download link for each product will be beside the title of the product.

Thank you and have a nice day,
 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


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