I tried running Vue 8 Studio 64 bit under my Windows 7 Pro 64 bit today and as usual it gave me the error message about my video card not supporting the latest OpenGL and that it was going to restart in compatibility mode. It restarts and then promptly crashes to an error logging screen now. I've updated my old ATI Radeon X1250 drivers to the latest version and it still crashes. Is there any way to start Vue 8 Studio up in debugging mode or something? Otherwise I have to dual boot out to 32 bit Vista to run the 32 bit version.

I have the new"ish" ATI Radeon HD 5800 Series card, and it tells me that my card does not support certain things as well and ha to restart, but odd thing it only shuts off the background draw thread...and after 8 years of Vue useage...i still not sure what it does :D

Well my video card is on the motherboard of my Acer Aspire and it's a chizy ATI Radeon X1250. One day Vue 8 Studio 64 Bit was working and today it's not. I either have to use Vue 7 Pro Studio or dual boot back to my original Vista OS where it works in 32 bit mode just fine.

I've tried uninstalling it, but as usual. The uninstaller does not uninstall completely or cleanly because when I reinstalled I didn't have to reactivate or use my serial number so that stuff was still left in the registry somewhere along with who knows what else.

 If your Vue won't start, you may want to delete your environment files. Sometimes these files get messed up and prevent Vue from starting. The extension of these files is .env and they're located in a folder called "Environment", somewhere under an e-on folder (I don't remember now where that is exactly but you can easily find it with the Windows search function). That's where Vue saves the options you chose and other stuff concerning your system, preferences and environment in general. If you delete them, Vue will recreate them. Of course, you'll have to redefine your options.
Hope that helps.

You may need to delete any $bak$ files that were created when your scene crashed, also, that it is trying to resume.

I'm not even trying to open a scene at the moment. Just Vue. I can still get in Vue 7 Pro and if I need Vue 8 Desperately, I can dual boot out to Vista where it's still working. It's just annoying as hell and Tech support's only response was "Make sure you have updated Video Drivers". Doh!

Quote -  If your Vue won't start, you may want to delete your environment files. Sometimes these files get messed up and prevent Vue from starting. The extension of these files is .env and they're located in a folder called "Environment", somewhere under an e-on folder (I don't remember now where that is exactly but you can easily find it with the Windows search function). That's where Vue saves the options you chose and other stuff concerning your system, preferences and environment in general. If you delete them, Vue will recreate them. Of course, you'll have to redefine your options.
Hope that helps.

Don't these all get deleted and recreated when I uninstalled and reinstalled anyway?

Quote - Don't these all get deleted and recreated when I uninstalled and reinstalled anyway?

Not always.  After uninstalling, delete the eon folder in your applications folder in Documents and Settings (or whatever Microsoft calls it now).  Also delete your eon folder in Program Files.  Just don't delete your work files which are hopefully saved somewhere else (probably in My Documents or in My Pictures).

Dude! You're a Life Saver!!! I uninstalled it again and went and deleted the Vue 8 directories under:
Program FilesEon-Software
UsersMeAppDataRoamingEon-Software < This was where those ENV files were located.
Reinstalled and it's back. You're better than Tech Support!!!

Your username is "Me"?  :)  I haven't seen that one on a computer yet.

It's weird though that you had to re-install Vue though.  You shouldn't have to do that for software.  Make sure you have UAC (or whatever it's called) turned off on those newer versions of Windows so you have control of your own computer.

LOL! No I just typed that for brevity's sake. My username is my full real name. :tt2: Next question. Do you know if there's a command line switch to force Vue 8 to start up in OpenGL Software mode each time so it stops trying to use the hardware pipeline on my inadequate video card?

My Vue says I don't have a good enough video card for the highest setting when I first run it.  So it automattically drops it down a notch to the next level "OpenGL (fixed hardware pipeline)" and then restarts itself.  It doesn't bother me anymore after that.

Go to File/Options/Display Options and select "OpenGL (software)".  It should keep when you exit and run it again.  Otherwise, that UAC is getting in the way of your windows profile and registry.

Righty O'! It did save it this time. I don't use UAC. It just had to restart three times going from highest to lowest settings. I thought it was going to keep doing it. LOL! It didn't and I can now get back to making pretty pictures. Well, as soon as Bryce 6 finishes it's 10 hour render and gives me back my CPU that is.

Thank you, Shawn - deleting the BAKs worked for me. ^^  I have Vue 8.5 Infinite on Win7 64bit, with a 4.1Gb nVidia Quadro FX5800 video card.