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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 30 3:42 am)

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Subject: I can download, but can't extract! (file invalid?)

PoisonFlux opened this issue on Jul 28, 2011 · 8 posts
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PoisonFlux ( ) posted Thu, 28 July 2011 at 12:14 PM · edited Fri, 02 August 2024 at 7:48 PM

Hello...

I ordered 3 file packages a couple years ago but didn't have any problem downloading or extracting them.

A little while ago, my hard drive with the files was wiped clean, and I lost them. I tried to download and extract them again from this site, but when I tried to extract, I get an error message that the file is invalid. Can anyone tell me what is going on? I am highly frustrated!

 

Orders in question:

111670305

111671340

111671348

 

Please help! Thank You!

KristiS ( ) posted Thu, 28 July 2011 at 1:30 PM

Hello,

I have reset all of your downloads for you so you can try again.

Please let us know if you need further assistance by emailing store@renderosity.com

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

nruddock ( ) posted Thu, 28 July 2011 at 1:52 PM

Quote - ... but when I tried to extract, I get an error message that the file is invalid.

It may be a problem with Windows built-in ZIP support or whatever you're using to unpack the files, so it would be worth trying with another ZIP handler e.g. 7-Zip. The advantage of using another program is that you can use the file test option to get more detail on what (if anything) may be wrong with the file.

KristiS ( ) posted Thu, 28 July 2011 at 2:04 PM

Thanks for jumping in here and trying to help this member nruddock : )

 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

PoisonFlux ( ) posted Fri, 29 July 2011 at 4:35 PM

Quote - Hello,

I have reset all of your downloads for you so you can try again.

Please let us know if you need further assistance by emailing store@renderosity.com

Thank you and have a nice day!

 

Oh, thank you! That's all it took! My files extracted jperfectly after you reset the downloads. You're awesome!

KristiS ( ) posted Fri, 29 July 2011 at 4:36 PM

That's great news!! You are very welcome : )

Have a great weekend!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

PoisonFlux ( ) posted Fri, 29 July 2011 at 10:37 PM

Well, now isn't this just sucky...

My internet connection keeps breaking off while I'm trying to download order #111671340, so now I've exceeded my downloads for it because I keep trying to grab it.

 

Any way you could reset it again, please? Thanks...this really...really...sucks...

BlakeM ( ) posted Sat, 30 July 2011 at 6:33 AM

No worries, I have gone and reset your downloads once again!!

Thanks,
Blake
Marketplace Admin.

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