I have recently purchased Vue 9 Upgrade DVD Case. I am moving my Vue 8 to a different computer so I will have it to use on this other computer. When I try to Activate Vue 8 Studio the pop-up window tells me: The ID and Password you entered did not match, or your account could be located. Please try again. after several triesI still get the same thing.

Now, I am not new to Vue and I currently have 4 licenses. So I know what my ID and Password are and confirmed it several times re-logging in at C3D. I have Vue 7 Studio on the machine that I want to put Vue 8 on, so the upgrade path should be OK, at least that is what I thought until I ran into the little problem.

Any Help would be greatly Appreciated as I am getting no response at the C3D Forums.

Thank You in Advance for any help.

I get that too sometimes with C3D.  I have to log out completely and tell it to not save my login on one of its pages.  Then I'm able to sync with both e-on's and C3D's sites without hassle to get to my account on both.

I use Internet Explorer 8.

Thanks Shawn, I was really hoping that would work, but no dice !!!

I am running IE9 as my main Internet Scouring tool. Maybe that is the problem as I know they, C3D, seem to behind on upgrading sometimes to newer Browser Versions. I still don't have any response from the forums over there and with Vue 9 Studio coming next week I am going to be PO'd if I can not Activate the new product when it gets here.

Got any other suggestions???

Thanks Again!!!

There should be a manual activation where you log into your account and then paste in the INST code. 

If you are activating from inside of Vue, you need to first log into your C3D account and leave that IE window open, and also log into your e-on acount and leave that IE window open.  Then start Vue and do the online activation.  Do not block Vue with any firewall you may have running on your computer.

If it still does not work, then another problem may be that you had Vue installed on your computer before and had removed it without also cleaning out the registry first before installing Vue again.  Vue needs a clean install for it to activate online.

One last problem would be that the e-on servers are dogged down right now, so you'd have to do a manual activation.

Thank You Shawn and Peggy. Your Help is Greatly Appreciated I assure you.

I was trying to activate without going through the manual activation, that was my last resort and ultimately what I had to do.

I did not know you had to have both EON and C3D opened at the same time to activate.

Shawn, maybe you are right that their serveres are dogged down for the weekend or something.

I have never uninstalled Vue from any of my machines, but I did wipe an older XP machine that had Vue 6 Esprit on it to make a SAN out of the machine. In any case when my Vue 9 Studio gets here this week I will open both accounts and try to activate that way. I do remember it working with downloaded software, but I have had trouble with using the DVD Case, maybe that is the problem.

Thank You 2 Very Much!!!