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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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Subject: Payment problems

Sivana opened this issue on Oct 05, 2011 · 4 posts
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Sivana ( ) posted Wed, 05 October 2011 at 9:08 PM · edited Fri, 20 December 2024 at 12:16 PM

Hi there,

I tried to buy two products on yesterday and today, but I always get the  message

"There was a problem processing your card Verisign response code was 12, which means: Declined "

I really wonder why, as this cards works fine on other places in the moment. Any ideas?

Thanks for help

Sivana

 

KristiS ( ) posted Thu, 06 October 2011 at 9:33 AM

Hello,

You are getting this code because for whatever reason your finacial institution is not processing the transaction.

You will need to contact your financial institution to find out the reson they are not letting the order go through.

Warmest Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Sivana ( ) posted Thu, 06 October 2011 at 7:07 PM

Thanks, but strange, I never had this problem on ReRo with same card before. And same card works with other shops in the moment.

OK, I used my husbands one in the meanwhile. :-)

KristiS ( ) posted Fri, 07 October 2011 at 12:20 PM

You're welcome :)

I understand what you are saying but for some reason your financial institution is not allowing the transaction at Renderosity to go through.

It still may allow other transctions to go through which is why you would need to call them because only they themselves can tell you why they are not allowing it to be processed.

Have a great weekend!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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