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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Help! Trying to pay for order!


Corum_Anime ( ) posted Sun, 16 October 2011 at 8:52 PM · edited Sat, 10 August 2024 at 4:38 AM

I have a lot of stuff I want to buy and I had a weird PayPal error saying I can't use that card - which should be ok and I have the money - and now I can't find a way to PAY for the order say in "unpaid"

Order Summary [Print Friendly] Order #: 112021067 Date: 10-16-2011 Status: Unpaid, Unshipped This order is $250 and is a big thing for me so please advise how I can get it asap, I was hoping to get this before I go to bed but in the UK here it's almost 3am so a quick reply would be very much appreciated thanks!

  • Corum.


KristiS ( ) posted Mon, 17 October 2011 at 10:11 AM

 Hello,

Please log into your paypal account and choose the SEND MONEY option. 

Send the amount due to payments@renderosity.com . 

 Be sure to include your Renderosity order ID number and/or your Renderosity username so we are sure to apply payment to the correct order/customer.

Once you have completed the payment through paypal, send an email to store@renderosity.com letting us know your payment has been sent and we will go verify receipt of payment and manually mark your order as paid so that you can download your items.

Here is the link from our FAQ/Help area that will explain how to complete payment for your order with paypal if you should need further assistance with this.

http://www.renderosity.com/mod/service/index.php?questionid=619

Thank you for shopping at the MarketPlace!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


Corum_Anime ( ) posted Mon, 17 October 2011 at 10:49 AM

Thanks! I paid it and emailed as you suggested! Hope I can download all my stuff soon, SO SO SO excited! I decided to get a ton of stuff from my wishlist all at once for my birthday as you can see! Yay!

Thanks!


Corum_Anime ( ) posted Mon, 17 October 2011 at 10:50 AM

Yay! It says I can download it now! Thanks again!


KristiS ( ) posted Mon, 17 October 2011 at 11:07 AM

You are very welcome :)

Have a great day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


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