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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: purcase

Celenia123 opened this issue on Feb 10, 2012 · 5 posts
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Celenia123 ( ) posted Fri, 10 February 2012 at 1:00 PM · edited Mon, 25 November 2024 at 4:20 AM

hello.. im new here and i purcase something before one hour... an email comes to my messages shows me that the purcase succesfull completed. but in downloads shows me " download pending".. and i dont know from where i can download my purcase... i do something wrong?? or i must wait???

KristiS ( ) posted Fri, 10 February 2012 at 1:15 PM

 Hello,

 

Thank you for shopping at the Renderosity Marketplace!

 

Your downloads have now been activated.

 

To download your products, you will go to 'My Account' under the 'Members' option, then select the order number to access your download.  

Future purchases will be available for immediate download after payment has been recieved.

 

Please contact store@renderosity.com if we can be of further assistance.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Celenia123 ( ) posted Fri, 10 February 2012 at 1:20 PM

ty so much <3

KristiS ( ) posted Fri, 10 February 2012 at 1:22 PM

You are very welcome :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

pattyh1970 ( ) posted Fri, 10 February 2012 at 3:26 PM

Have Fun Dear!

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