Forum Moderators: tim, msansing, ebasham
MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
Please click on the title and this will bring you to the product page.
If you hover on the dropdown that reads "top" this will give you the list of categories in the MarketPlace.
If you are still having trouble, please send an email to store@renderosity.com and let us know what browser you are using.
Thank you and have a nice day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
Yep I hate the changes myself, unless it’s a site bug/glitch of some sort. I used to be able to select what category (Poser, DAZ Studio, ect) to narrow my searches especially on the New Items but I either missed an option or they removed it.
I have to wonder why the change for this and all the other not so good changes here I‘ve seen today? Why mess up something that worked just fine before?
This site used to be user friendly, with this “upgrade” its not so much any longer.
I am so unhappy with the ANNOYING ZOOM + THINGY!!! It distracts me from looking at the product thumnail and puts me off EVEN WANTING TO CLICK TO GO SEE it!
come on Rosity... stop letting the programmers PLAY...and let us shop with clear, easy TO SEE product thumbs! I really really really HOPE you remove this! I spend well over $100 a month here now, but this is truly off putting... I SEE the darn symbol instead of the product! grrrr!
PS I did click on one to see what it would do, and I have to agree, I do not not not like the result! The one I clicked on happened to be a set of 2D backgrounds... like I am really going to ADD TO CART something I do not even know what it contains!
If you make it HARDER for us to CLICK AND GO to the vendor's store, you are really going to loose sales, I would think! I don't want to have to figure out what to click on to get there... our brains were trained EONS AGO to CLICK THE THUMBNAIL to get to the product!
Sorry... this is MY STORE OF CHOICE so I really care a lot. Thanks for listening.
Life Requires Assembly and we all know how THAT goes!
I despise "improvements" that make things worse. I came here today with the full intention of buying something, instead I went searching for a place to complain about the broken marketplace.
I can hover over the "top" menu, but if I want to pick "Poser" the window disappears when I try to mouseover it.
We've already seen one major Poser content marketplace utterly destroy their store, please don't follow suit!
Mmm only now before I went on a rant did I find that hovering over top brings up the catagories. Wouldn't it be better to have a word that is more intuitive than just saying "TOP" for the hover menu as it will confuse a lot of folks like it did me when I first saw it.
Even the word products or catagories would be better than "TOP" something to make it stand out from the rest of the page something to say "I am here hover your mouse pointer over me."
You know you enjoy 3D Art when you realize that your life is a piece of 3D Art. :)
AMD 7900X3D, 64 GB Corsair Vengeance DDR5 Ram, Asus Prime X670-P Wifi MB, PNY RTX 4070Ti Super 16GB, 14TB SSD's & HDD, Windows 11, Poser 9 / Pro 2012 / Pro 2014, Daz Studio 4.22.
Well I have gotten Firefox with Adblock Plus to work with the new market place system, not sure what I did, I just fiddled around adding & removing filters till I got what I wanted and now everything seems to be working fine now.
You know you enjoy 3D Art when you realize that your life is a piece of 3D Art. :)
AMD 7900X3D, 64 GB Corsair Vengeance DDR5 Ram, Asus Prime X670-P Wifi MB, PNY RTX 4070Ti Super 16GB, 14TB SSD's & HDD, Windows 11, Poser 9 / Pro 2012 / Pro 2014, Daz Studio 4.22.
Please click on the title and this will bring you to the product page.
If you hover on the dropdown that reads "top" this will give you the list of categories in the MarketPlace.
If you are still having trouble, please send an email to store@renderosity.com and let us know what browser you are using.
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
I
I just went back to the what's new page and tried again. I clicked on the image as I always do, got the little brown pop up window and then tried using that and clicking on the image in it, then the full page loaded finally.
I will go back and try clicking on the item name. IS this change for some reason that is supposed to be an improvement? Please I have given up on another web site since they no longer can get their store and website act together and no longer offer what is useful to me, and I now spend all my money here since it has been such an easy store to get around......
I will add my voice to the ones who are not happy with the new look of the store. The result of such changes is that we spend a lot of time to find our landmarks in a new environment without finding them. Of course, they have disappeared... It is frustrating. I really liked the usual store and "thanks to" this new change we will have to learn again what we must click to find what we are looking for.
I am not sure that this makes our shopping sessions easier even if we have no trouble with our Internet browser.
I anyway agree with what has already been said. Changes are good when they are necessary but I am not convinced that they are.
Well...
I wanted to let you know the programmers are working now on some issues. We are working on the border on the thumbnails and changing those, also on how the functionality of clicking the thumbs works, and having that thumb "click" go directly to the product pages and not the Preview. There are a few other things that are being tweaked as well...just try to be a bit patient and give all of us some time to workthrough these. :)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
can you make the sponsored product thumbnails a little smaller? Pretty please? As it is the headings plus the sponsored take up the entire page!
I usually drop by a few times a day. I can tell at a glance if there's anything new that I didn't check out my last visit. Now I have to scroll to even see the new products.
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So, I tried to shop via categories, as I usually do. The new marketplace layout is busted. I hover over the button, and see the categories, but when I try to move the cursor toward them... they disappear. So I cannot even shop for hairstyles for V4, like I just wanted to. Clicking on thumbnails brings up an annoying little popup window instead of actually bringing me to the product. In the days of tabbed browsing, why we need a microview of the product is beyond me...
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