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Subject: Content Paradise problem

minos_6 opened this issue on Apr 23, 2013 · 5 posts
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minos_6 ( ) posted Tue, 23 April 2013 at 2:18 AM · edited Sat, 28 December 2024 at 7:57 PM

At the end of March I purchased Poser 9 from Content Partadise as a result of seeing an advert here at Renderosity.

To date, I have been unable to fully download my purchase, and my attempts to secure the download or a refund from Content Paradise have hit a brick wall.

Has anyone else experienced problems with downloading from this organisation?

WandW ( ) posted Tue, 23 April 2013 at 3:19 AM

I've not had any problems downloading from them, and have always found their support team to be very fast in resolving issues.

Did you contact them through the support page?

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Alisa ( ) posted Tue, 23 April 2013 at 11:05 AM

I've not had problems in that area either, but I completely agree - contact support - and soon, as the downloads have a limited time unless you paid for extended downloads.

Cheers,
Alisa

RETIRED HiveWire 3D QAV Director

minos_6 ( ) posted Tue, 23 April 2013 at 2:00 PM

Many thanks to both of you.

I did contact support and they were very unhelpful, just telling me to try the links in my account, whaich I had already tried, and not answering my questions.

I don't know whether or not they monitor the frorums here, but I got an email from the manager of the support department this morning, a few hours after I posted this thread, and the issue is now resolved. Maybe I just got an unhelpful member of staff initially!

Thanks again,

 

Dzanetos

Alisa ( ) posted Tue, 23 April 2013 at 2:39 PM

Oh, good - glad it's fixed.  I've had some issues with support there before, too - and other times when it's been very good.

Cheers,
Alisa

RETIRED HiveWire 3D QAV Director

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