Hi there!

I may have just shot myself in the foot, but I placed an order (112356767) totalling just over $30 to make use of the 4th July discount.

I then applied my discount coupon of $5 for spending wildly out of control last month :D

The marketplace allowed me to apply both forms of discount and gave me a final discount cost of about $21. I hit the 'Pay' button.

Now when I review my purchase, I appear to have lost my discount because my monthly bonus was applied first, dropping my purchase total below $30.

So, did I shoot myself in the foot, or is the transaction just showing incorrectly...?

Regards,

Alastair

Hi

Nope, you got all your discounts:)

The render rewards is like a form of payment so it doesn't affect your order total. Your original order total was 33.57.  With the coupon discount of 6.71 it brought your order total to 26.86 and your payment method was 5.18 for the gift certificate/render rewards and the balance due of 21.68 charged to your credit card.

Hope this helps explain!

Here is how it ended up

Date: 2013-07-04 13:45:55
Card Type: VISA
Amount: $21.68

Date: 2013-07-04 13:45:54
Coupon Code: July42013B20P30
Amount: $6.71

Date: 2013-07-04 13:45:54
Gift Certificate Amount: $5.18

Hi Stacy!

Thank you for explaining. I genuinely thought I'd done something wrong, so thank you for clearing that up for me!  :)

Kind regards,

Alastair

No problem. If you question something like this in the future you can go to your My account page and click on the order number if you look in the top right you can see the forms of payment. I think it gets confusing because I'm not sure if customers understand that the gc is seen as a form of payment along with your credit card or paypal so it will work with a coupon discount:)