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Subject: Extremely Slow Downloads


bwsupport ( ) posted Wed, 24 July 2013 at 3:33 PM
Site Admin

mrestey,

I think if you read the following article I posted earlier the nature of the issue will make more sense to you.  I don't think it's specifically Renderosity that Comcast is targeting, nor have I ever stated such. This article demonstrates to me that perhaps the issues between Comcast and their admitted throttling of traffic through Level3 are still present.  

http://www.tomsguide.com/us/comcast-level-3-net-neutrality,news-9211.html 


RodS ( ) posted Thu, 25 July 2013 at 12:23 AM

Quote - Everyone,

I just wanted to make you aware that we are looking into providing an alternate download option for those who are confined to the issues of Comcast.  This may take a couple weeks to implement, test and put into production on the site - but we will get that done as quickly as we can.  We are also meeting with our data center next week to see if we can address this issue in any other fashion.

In light of the above, I have gone ahead and renewed my Prime membership. Thank you for the update, and for listening to us. :-D I'm looking forward to updates!

"I reject your reality and substitute my own" - Adam Savage


adorety ( ) posted Fri, 26 July 2013 at 11:01 PM
Online Now!

Thought you'd like to know. I downloaded a couple things tonight and DL speed was 2.6 MB/s! Hooray. Hopefully that's here to stay. If there was something done, I'm very thankful.

AD


bwsupport ( ) posted Fri, 26 July 2013 at 11:04 PM
Site Admin

Nothing was done on our end. But glad you were able to download at faster speeds. =)


RodS ( ) posted Tue, 30 July 2013 at 12:16 AM

I just downloaded several items tonight, and I'm delighted to report the download speeds were in the 1 - 3 MB/Sec range! Whatever/wherever the problem was seems to have cleared up! Hope it stays that way...

 

Thanks, Rendo! I have renewed my Prime membership.

"I reject your reality and substitute my own" - Adam Savage


bwsupport ( ) posted Wed, 31 July 2013 at 4:45 PM
Site Admin

I'm glad that it appears this issue has been resolved.  We have not done anything on our end as of this time that could be attributed to fixing this issue.  Hopefully it was just a glitch somewhere along the route that has gotten fixed.  

With that said, sorry for the late reply - we've been busy addressing some other items the past few days. If anyone is still having issues, please let me know.


Lyne ( ) posted Thu, 01 August 2013 at 12:22 PM

I just have to toss in my "two cents worth"... my ex is canceling Comcast and going to Direct TV for TV and AT&T for internet.... we have had cable TV internet years before an quickly realized it's like being on a "party line"- the more users on line at once, the more everyone's speeds slow down! It was a lousy system and one we got out of as fast as possible. I would not put it past any cable company to try and bottleneck the bandwidth either...sad but true, big companies are devious.

Many in the world complain about AT&T, but I have found it to work fine for me. I get the max download speeds I am signed up for here at Rosity and at other sites. The only thing I DO do, here, is if I shop late in the day, I wait until the next morning to come and download. I notice if there is a sale ending, yes, my speeds go down a TINY bit, and I am sure it's cause everyone is shopping and buying before the coupon deadline... but it's not bad.

OH and too, back in "cable TV/internet" days, we did see the speeds were better when kids were back in school.  :)

Best,

Lyne

Life Requires Assembly and we all know how THAT goes!


hewee ( ) posted Tue, 20 August 2013 at 3:06 PM

A simple Comment of 5 words on a image took what seem like forever.

600.875 seconds or 10.01458 minutes.


strifex ( ) posted Sat, 07 September 2013 at 3:27 PM

Not sure if its a fluke or what, but this problem returned for me today.

Has been great the last month.


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