Forum Moderators: tim, msansing, ebasham
MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.
Hi there,
I bought 3 items tonight on order (112413558) using a credit card. Order went through and I downloaded them. Here's the odd part: While I was downloading I noticed that the offer record said one credit card when I'm sure I used another. The order has the NAME of one credit card, but paired with the NUMBER of another card altogether (what can be seen of it, of course).
It is as if I forgot to change the name of the card, BUT I would have thought the system would kick it out if this kind of thing might happen, either purposefully or accidentally, meaning putting in mismatched numbers and card styles, i.e., Visa for American Express or Discover or vice versa.
How did this happen? Why did the order go through if it did? If it didn't happen, i.e., I did put in correct card type and other info (name, number, date, etc.,) WHY does it show mismatched card name and number in order acceptance page? Was it a system delay or some such?
I'll be checking with both cards of course. Thanks so much.