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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

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Subject: Problem with order #112429083

JRH opened this issue on Nov 19, 2013 · 3 posts
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JRH ( ) posted Tue, 19 November 2013 at 12:52 AM · edited Wed, 13 November 2024 at 2:33 AM

Hello:

I have a problem with my order # 112429083 which was made minutes before the end of Monday November 18, 2013 when vyktohria products were at a discount of 50%. The subtotal of my order was $ 58.03 and after applying the discount coupon "111713B20P25" by an additional 20% the total was $ 46.42 (up there all right). But after pressing the checkout button (immediately after capturing the discount coupon), and after my payment was authorized, the confirmation page of my order showed a total of $ 67.28 (after discount). That is, the products from vykitoria that I bought were charged it at full price!

Would it be possible to receive a store credit for the difference of discounts not applied on vyktohria products or a refund or something like that?

Thanks in advance for your help.

TinaK ( ) posted Tue, 19 November 2013 at 1:53 PM

Hello JRH,

I have responded via email to you regarding the above.

 

Thanks

Tina Kaylor

Community Manager

JRH ( ) posted Tue, 19 November 2013 at 6:36 PM

Thank you Tina

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