I cannot complete a purchase order online. I tried last night 3/7 & today 3/8. I keep getting

We Encountered An Error

We're sorry, but we had a problem processing your request. The error or errors encountered were:

There was a problem processing your card
PayFlow response code was 23, which means: Invalid account number

Please correct these errors and try your request again.

I can use my card on other websites.  Thannks!!  Victoria

Hello,

I am sorry that you are experiencing issues.  

A PayFlow error code of 12 usually means that the credit card you have on file with Paypal has expired possible.

Below is from Paypal site:

Check the credit card number, expiration date, and transaction information to make sure they were entered correctly. If this does not resolve the problem, have the customer call their card issuing bank to resolve.

Let me know if there is anything I can do.

Thanks! I'm not using Paypal site but selecting Credit Card?

Pugster56 are you saying you were trying to use your Credit Card and you are having difficulites still?

I am sorry if I miss understood your post as I thought you were saying you had used Paypal and received this error and now you are going to try and use a credit card.

Let me know and I will help to get this sorted out for you.

yes ma'am..i cannot place an order...i am trying to use Credit card but recv'ing the paypal error message...thanks!!

Ok sorry to keep asking you questions and I see that credit card is your normal method of payment.  Are you trying to use the same card that you have been using?  And if so I am sure you have double checked you have the correct experataion date, security code, etc correct?

We have not had any other members report a problem so far regarding this issue.

Hi, yes I triple checked all my entries.

It is easy to accidentally activate the Paypal button at the bottom of the form below where you enter credit card info. I have done that at least once. You con't have to touch the button, just clicking near it turns it on. If so just click the pay with credit card button at the top of the entry area.

Thanks Mazzam this could be a possiblity.

@Pugster56 do you think this could be happening to you?

Thanks all...I have tried that already & started over a couple of times but keep getting the same paypal error message. Not sure what to try next?!

Have you tried a different browser?  Just a thought :-)

@Pugster56 if you have time you can call into the office and I can log in as you and we can walk thru the process together.

I will be happy to do that we can't have you not able to purchase.  LOL

Tina, I went back again today & it worked?! Thanks for your quick responses!

Oh I am doing the happy dance happy dance.

Glad you have it worked out.