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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 30 3:42 am)

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Subject: Charged twice for one order

Bendinggrass opened this issue on Mar 24, 2014 · 4 posts
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Bendinggrass ( ) posted Mon, 24 March 2014 at 5:18 PM · edited Wed, 30 October 2024 at 5:32 PM

Hello,

I have the problem that I was charged twice for the same order. There were two order numbers sent to me, with the information that I was charged for both of them.

The order numbers are 112-496-391 and 112-496-390.

If you could simply refund the payment for one of the orders to my credit card I would be appreciative.

Thanks you.

Sincerely,

Randy Nugent

ShelbiE ( ) posted Tue, 25 March 2014 at 4:45 PM

Hi,

I am very sorry for the delayed response to you.  

 

We've issued you a credit back to your credit card for the duplicate payment as well as removed the duplicate "empty" order from your account.  

Please let me know if you have any questions or need additional assistance.

 

Have a great day,

ShelbiE

Administrative Assistant

Bendinggrass ( ) posted Tue, 25 March 2014 at 5:52 PM

That's a great help.

 

Thanks so much.

Randy

Bendinggrass ( ) posted Tue, 25 March 2014 at 5:52 PM

That's a great help.

 

Thanks so much.

Randy

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