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Subject: Double charged for my order

igrock77 opened this issue on Mar 27, 2014 · 5 posts

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igrock77 ( ) posted Thu, 27 March 2014 at 10:11 PM · edited Fri, 10 January 2025 at 4:58 AM

I have been double charged by Renderosity:

I made ONE order at Renderosity - # 112497836 for $70.47,

but received emails about TWO orders - 112497836 and 112497837 ( both for $70.47 - but 112497837 without any items)

So I have been charge extra $70.47 for my order.

I would like to get full refund ($70.47) for the wrong empty 2nd order.

Thanks,

igrock77

ShelbiE ( ) posted Fri, 28 March 2014 at 11:40 AM

Hi,

We will get this taken care of for you. I will let you know as soon as this has been done.

Please let me know if you have any questions and/or need additional assistance.

Have a good day,

ShelbiE

Administrative Assistant

ShelbiE ( ) posted Fri, 28 March 2014 at 1:42 PM

Hi,

We've refunded your credit card for the duplicate payment as well as have removed the

"blank" order from your Renderosity account.

Please let us know if we can further assist you.

Have a great weekend, :biggrin:

ShelbiE

Administrative Assistant

igrock77 ( ) posted Fri, 28 March 2014 at 2:04 PM

Thanks, Very much appreciate your help.

Have a great weekend.

ShelbiE ( ) posted Fri, 28 March 2014 at 2:21 PM

My pleasure. Have a great day!!

ShelbiE

Administrative Assistant