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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 30 3:42 am)

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Subject: i13 SciFi Adventure no download button

Pepsel opened this issue on Apr 11, 2014 · 7 posts
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Pepsel ( ) posted Fri, 11 April 2014 at 6:29 AM · edited Thu, 07 November 2024 at 10:36 AM

Hello, i bought i13 SciFi Adventure, but i there is no download button in my items list?

jennblake ( ) posted Fri, 11 April 2014 at 8:52 AM

Hi. 

I have checked this product and there are no zip files available for it. I am not sure what the issue is, but I have contacted the appropriate persons to get this corrected for you. Please give me a bit, and I will return to let you know when those are available to you. sorry for the inconvenience.

Pepsel ( ) posted Fri, 11 April 2014 at 9:54 AM

Thank you so much for the answer, i will just wait until you react again :D

jennblake ( ) posted Fri, 11 April 2014 at 10:01 AM

Thank you. I hope it is very soon. Again, my apologies.

jennblake ( ) posted Fri, 11 April 2014 at 11:30 AM

Thank you so much for your understanding and patience. The product zips are now available on the product. If you will look under that order in your My Account page you should see the zips there to download for you now.

Again, our apologies. Hope you enjoy your product and your weekend! 

Pepsel ( ) posted Sat, 12 April 2014 at 4:47 AM

I have downloaded the product. Thank you so much for helping me out ! And i wish for you also a fine weekend :D

jennblake ( ) posted Sat, 12 April 2014 at 8:06 AM

Happy to help. :)

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