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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 22 4:37 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Product Download Link Inactive

WFEATHER opened this issue on Apr 10, 2014 · 5 posts
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WFEATHER ( ) posted Thu, 10 April 2014 at 9:49 PM · edited Sun, 22 September 2024 at 7:30 PM

I ordered the new i13 SciFi ADVENTURE about 3 hours or so ago and the download link is still not active - I am guessing that the issue is the same as was reported here. 

Pepsel ( ) posted Fri, 11 April 2014 at 5:37 AM

I have the same problem, i just ordered this product, but i did not get a download button...

jennblake ( ) posted Fri, 11 April 2014 at 8:52 AM

Yes. That will be corrected soon. I will let you know when the file/files are available to you. Sorry for the trouble. 

jennblake ( ) posted Fri, 11 April 2014 at 11:30 AM

Thank you so much for your understanding and patience. The product zips are now available on the product. If you will look under that order in your My Account page you should see the zips there to download for you now.

Again, our apologies. Hope you enjoy your product and your weekend!

WFEATHER ( ) posted Fri, 11 April 2014 at 12:58 PM

Thanks for the help - will download once I get home from the office! 

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