Fri, Jan 10, 7:57 AM CST

Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Terrible Download Speeds


tiggersprings ( ) posted Wed, 18 June 2014 at 9:02 AM · edited Fri, 10 January 2025 at 4:09 AM

Hi,

At around 8:30-45 AM CDT (Renderosity's server time), download speeds were awful. I was trying to download Battle Art R5 for M4/ H4/Elite/Marv and the speed was topping out at about 50 kilobytes/ps and I'm on a broadband connection that's around 50 megabytes down. So either Renderosity is having some sort of issue or throttling customers' downloads speeds or something. I've done a couple of speed tests and it doesn't seem like it's from my end.  I downloaded something from elsewhere and didn't have any issues.  So your gurus might want to take a look. 


Genie ( ) posted Wed, 18 June 2014 at 9:40 AM

Hi tiggersprings,

I'm no resident site expert, but the problem may be in some intermediate node on the path from the server to your connection. I'm halfway around the world and am having a 2 Mbit connection. Tried dl-ing one of Flink's grass products - the speed is 200KBps+ (which is more than fair accounting for the network protocol overheads - compared to the max of 256KBps which I should get). Also, the download link utlimately resolves to Amazon storage https://....amazonaws.com/products/...) - so either Amazon is doing some funky load balancing or there is something else causing the throttling (one of the nodes upstream is swamped, denial of service attacks, ...) ! By the time I typed this, my 20 MB download has finished.


tiggersprings ( ) posted Wed, 18 June 2014 at 10:04 AM

Probably. I'm finished downloading my items from the Father's Day sale, so I won't know how things are going until I buy something again.  :)


Genie ( ) posted Wed, 18 June 2014 at 11:34 AM

Hmmm, this could make for an interestng strategy - limit download speeds to make customers buy more to verify the speeds ;-)


ShelbiE ( ) posted Wed, 18 June 2014 at 12:10 PM

Hi,

Please let me know if you continue to have any issues with this.

 

Thank you,

ShelbiE

Administrative Assistant


Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.