Thu, Jan 9, 9:27 AM CST

Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Renderosity Rewards not working


Kazam561 ( ) posted Tue, 01 July 2014 at 10:14 AM · edited Thu, 09 January 2025 at 9:23 AM

Hi. I emailed the staff about this... apparently the July Renderosity Reward isn't working. I emailed early this morning, apparently someone took a look as my Reward total went down from $16 to $11. The cart purchase never went through and it appears as if someone tried to generate a new reward code for a lesser amount. Not certain why the lesser amount. As I said the purchase did not go through (CG Spree item).

The dust settled, thinking "what a fine home, at least for now" not realizing that doom would soon be coming in the form of a vacuum cleaner.


Kazam561 ( ) posted Tue, 01 July 2014 at 11:57 AM

Knock, knock, anyone home?

The dust settled, thinking "what a fine home, at least for now" not realizing that doom would soon be coming in the form of a vacuum cleaner.


ShelbiE ( ) posted Tue, 01 July 2014 at 12:44 PM

Hi,

My apologies.  This is being looked into right now.  

Thank you for your patience.

ShelbiE

Administrative Assistant


StaceyG ( ) posted Tue, 01 July 2014 at 2:04 PM · edited Tue, 01 July 2014 at 4:31 PM

There was a glitch in the calculations coding when the render rewards were ran after midnight last night. Your total 5% reward back for purchases made in June is the 11something as you had XXX in total purchases for June so the new code with the 11something is the correct amount. 

 

We apologize for the brief glitch but it shouldn't be an issue going forward:)

 

 

Thank you
Stacey 


Kazam561 ( ) posted Tue, 01 July 2014 at 3:24 PM

Hi Stacey. The correction would have been fine with a little notification about what was being done as I was ready to use part of the amount this morning. The not being able to spend any of it this morning was a bit off putting.  Also, minor quibble, but posting my spending amounts on the forum seems a little... embarrassing and perhaps a little too revealing by accident. Thank you for the response. Will try spending the renderosity reward on my carted item now.

The dust settled, thinking "what a fine home, at least for now" not realizing that doom would soon be coming in the form of a vacuum cleaner.


StaceyG ( ) posted Tue, 01 July 2014 at 4:32 PM

I apologize I edited the amounts out but since in your orignal post you had mentioned the $11 so really wasn't thinking it was an issue but I do completely understand.


Kazam561 ( ) posted Wed, 02 July 2014 at 6:28 AM

Thank you very much Stacey. Have a lovely week.

The dust settled, thinking "what a fine home, at least for now" not realizing that doom would soon be coming in the form of a vacuum cleaner.


Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.