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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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Subject: Double ordered

SilverDolphin opened this issue on Jul 21, 2014 · 7 posts
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SilverDolphin ( ) posted Mon, 21 July 2014 at 7:09 PM · edited Tue, 26 November 2024 at 11:13 AM

Hi I ordered HFS Space system bundle in Order#112339421 and today I ordered the  HFS space system Order#112559819 each item indivdually because your system did not warn me I had already purchased these items as a bundle. Please refund my money.

Thank you

ShelbiE ( ) posted Tue, 22 July 2014 at 11:40 AM

Hi,

I've issued you a refund in the form of in-store credit.  

Please let me know if you have any questions or if you need any additional assistance.

 

Thank you and have a great day,

ShelbiE

Administrative Assistant

SilverDolphin ( ) posted Tue, 22 July 2014 at 8:57 PM

Thanks for the refund but you did not understand I purchased the bundle in 2013 now I bought each individual item. You just refunded me for the first item (HFS Space System) not the rest! The other files are: (HFS Space System: Space Dome), ( HFS Space System: Expansion Pack 1), (HFS Space System: Expansion Pack 2), (HFS Space System: Expansion Pack 3).

Thank you for your prompt response

ShelbiE ( ) posted Wed, 23 July 2014 at 9:24 AM

Hi,

I do apologize for that as I thought it was just the "HFS Space System" and not the entire bundle.

I will get this taken care of for you and get back with you as soon as this is complete.

 

Thank you,

ShelbiE

Administrative Assistant

ShelbiE ( ) posted Wed, 23 July 2014 at 12:51 PM

Hi,

My apologies for the misunderstanding.

I've refunded the other 4 items on your order (#112559819).  

Please let me know if you have any questions or if you need additional assistance.

 

Thank you,  😄

ShelbiE

Administrative Assistant

SilverDolphin ( ) posted Wed, 23 July 2014 at 2:32 PM

Thank you all good now!

ShelbiE ( ) posted Wed, 23 July 2014 at 2:53 PM

Excellent!!!

 

Please let us know if you ever need any assistance with anything.

 

Have a great day!!!

ShelbiE

Administrative Assistant

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