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MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 16 12:29 pm)

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Subject: 60% of 28 Products Coupon Not working


ArtistX ( ) posted Tue, 12 August 2014 at 2:52 AM · edited Sat, 07 September 2024 at 3:56 AM

I tried to use this coupon but nothing changed on my order, all the products are showing 30% off if you go to their pages, could someone look into this and perhaps add some store credit to my account seeing as i didn't know how lon this would last, and on one of the items the discount would have ran out in a few hours.

Seeing the time difference before this would be looked at would me I would have to pay full price I went ahead and bought the items in question.


McAfee2000 ( ) posted Tue, 12 August 2014 at 9:38 AM

I also tried to use the coupon for the products on sale. The equation is wrong to figure the percentage off. At checkout it showed my discount to be about 30% off.


ArtistX ( ) posted Tue, 12 August 2014 at 9:51 AM

it didnt show abything for me, not a single %


KristiS ( ) posted Tue, 12 August 2014 at 11:42 AM

Hello,

Let me look into this a little further and I will get back to the both of you through Renderosity site mail and email:)

Thank you and I'll be in touch soon.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


maiden_of_darkness ( ) posted Tue, 12 August 2014 at 2:40 PM

I have tried this coupon several times myself and it does not work.......

I would love to pick up some of these items available :)

Can someone please help?

sincerely,

                  Yolanda


KristiS ( ) posted Tue, 12 August 2014 at 2:43 PM

Hi maiden_of_darkness,

Are the items you are trying to purchase in your cart?

Thank you, 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


maiden_of_darkness ( ) posted Tue, 12 August 2014 at 2:55 PM

Yes, they are in my cart. I have tried removing them and adding them again but the coupon still won't work for me.....


McAfee2000 ( ) posted Tue, 12 August 2014 at 3:31 PM

I received the following message concerning the product. I think someone better look at the products offered. "Sexy circuits" , if I'm not going blind, is on this page. If it shouldn't be, I suggest removing it.

I might suggest all the products listed be checked to see if they have been coded correctly. It sounds like the the coding is incorrect on a number of the items.

Hello,
I have looked into this and found that the coupon code did not work for you because "sexy circuits" is not one of the products the coupon can be applied to.

Renderosity Admin


ArtistX ( ) posted Tue, 12 August 2014 at 3:33 PM

well its listed in the email that got sent out, so it should be honered, whether it's an error or not


McAfee2000 ( ) posted Tue, 12 August 2014 at 3:35 PM

The percentage off is working now.


KristiS ( ) posted Tue, 12 August 2014 at 4:22 PM

Thanks for letting me know McAfee2000.

Maiden of Darkness, can you please try again and be sure to paste the code with no leading or trailing spaces in the coupon box and click the "apply" button?

Please let me know if it works for you now:)

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


KristiS ( ) posted Tue, 12 August 2014 at 4:25 PM · edited Tue, 12 August 2014 at 4:26 PM

McAfee2000, I double checked and I'm sorry, I totally missed it the first time I looked but you're right, it is there:)

Sorry about that....


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


maiden_of_darkness ( ) posted Tue, 12 August 2014 at 4:26 PM

Yes, the code is working now :)

Thank You so much :)

I really appreciate it :)


KristiS ( ) posted Tue, 12 August 2014 at 4:27 PM

Great!! Thank you so much for letting me know:)

Have a wonderful day and enjoy your goodies!!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


ArtistX ( ) posted Wed, 20 August 2014 at 7:44 AM

Can we have an update on this please, I did PM you about this, maybe you didn't see it?


KristiS ( ) posted Wed, 20 August 2014 at 9:29 AM

I responded to your PM, thank you:)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


ArtistX ( ) posted Wed, 20 August 2014 at 9:31 AM

I see you responded to the PM dated the 13th NOT the PM dated the 19th, well at least for me it doesnt show if you have, nor have I recieved an email to say I have had a PM in the last day or so


KristiS ( ) posted Wed, 20 August 2014 at 9:39 AM

Sorry, not sure what happened, I sent it again:)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


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