Hi, I need a refund I already had these 5 products:

(Bug Alien Creature : 112557703 :  2014-07-17  < first time & today 112618077)

(Classic Genesis 2 : 112609159 : 2014-10-18 < first time & today 112618084)

(Light House : 112479937 :  2014-02-23 < first time & today 112618092)

(Alien GunShip : 112570942 : 2014-08-10 < first time & today 112618093)

(Helmet with NV Goggles : 112460210 2014-01-14 < first time & today 112618118)

The refund can be in the form of in store credit.

Thank you

Yes, the duplicate purchase warning is turned off during the Grab Bag Sale. If you look at the promotional page for that you will see at the bottom that this is disabled during this time, and instructions on how to check for those before purchase through your account. http://www.renderosity.com/halloween-grab-bag-cms-17385

*Also know that during this 48 hour period, the Renderosity System Flag to check if a buyer has previously purchased a product has been disabled. This is to allow for multiple purchases to receive multiple Grab Bag items. If you question whether or not you've purchased something in the past, please click 'My Account' and use the 'Search Purchases' field.

This is done each year during this promotion. If you have made a duplicate purchase, please send an email to store@renderosity.com with your order numbers of both purchases for a single product, and we will get that taken care of for you. :)

I just sent via email you suggested

I believe there might be more to the problem than just during the Grab Bag sale.  The Grab Bag sale was listed as 10/30 through 10/31. However, after a quick check of my purchases I see that on 10/25/2014 I purchased an item I had previously purchased on 09/27/2013.  (I'll submit a separate e-mail to the address mentioned for requesting store credit later today).

For a variety of reasons these last couple months have been a blur for me.  And I feel like I've caught myself almost repurchasing items a number of times because they weren't tagged as Purchased and not just over the last few days.

Rather than disabling duplicate purchase warning during certain promotions, perhaps the web site could leave the "Add to Cart" button functioning and add an additional banner indicating the item had been previously purchase. 

Basically, uncouple the "Purchased" warning from the "Add to Cart" ability.  That would remove the need to change behavior during Grab Bag or other special promotions.

It's something to consider. 

And I do want to add a Thank You to all the staff and volunteers who work to address our issues.

I will take your suggestion to the team. The flag also does not give you the warning if the item you are purchasing is a bundle, or if was previously purchased in a bundle due to customer requests for that. But your idea is a good one. I'll check on that. :)