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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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Subject: Grab Bags Not Working?

tattooedillusions opened this issue on Mar 25, 2015 · 13 posts
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tattooedillusions ( ) posted Wed, 25 March 2015 at 2:40 PM · edited Mon, 18 November 2024 at 9:54 PM

I bought some things this morning with no problems but now my last two orders (both had grab bags in them) didn't work or didn't get registered or something.  First item was Sabby-Dottie & in my purchases it only shows Dottie & the grab bag itself.  That's it.  The one I just put through was P3D Eva & the same thing happened.  Just the one product (Eva) & the grab bag itself.  Also both purchases do say Paid.  Any help would be awesome.  Thanks in advance.

KristiS ( ) posted Wed, 25 March 2015 at 3:41 PM

I am not able to duplicate the problem as I added the grab bag to my cart first and then a product, checked out and my free product was there.

Please look through the products and let me know which 2 you would like and I will gift them to you. You can send me an email with the name of the products or links to them:

kristis@renderosity.com

The link to the grab bag products are:

http://www.renderosity.com/spring-fling-grab-bag-cms-17593

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

tattooedillusions ( ) posted Wed, 25 March 2015 at 4:13 PM

email sent.  Thank you Kristi!  Hopefully it works next time for me too lol.

KristiS ( ) posted Wed, 25 March 2015 at 4:53 PM

Hello,

 

We are working on fixing this right now.

 

I will keep you posted as soon as this is fixed.

 

Warmest Regards,

Kristi

Renderosity Admin


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

CybersoxXIII ( ) posted Wed, 25 March 2015 at 4:59 PM

I'm having a similar problem.  I AM getting notes on the invoices saying that I have purchased a grab bag item, but there's no indication as to what the GB items actually are.  

KristiS ( ) posted Wed, 25 March 2015 at 5:03 PM

Hello,

You will see the free product in your order, it will be the one with the $0 amount.

We are fixing the grab bag right now though so please wait to check until I come back in here to let you all know everything is okay :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

KristiS ( ) posted Wed, 25 March 2015 at 5:05 PM

Okay, all is fixed now so everyone should see the free product in their order number/s.

Thank you all and have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

tattooedillusions ( ) posted Wed, 25 March 2015 at 5:07 PM

Awesome!  Thank you & the team for getting this sorted out Kristi!  Confirmed that the extra products are in my orders.

KristiS ( ) posted Wed, 25 March 2015 at 5:10 PM

You are very welcome:)

Great!! Thank you for letting me know all is well :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

tattooedillusions ( ) posted Wed, 25 March 2015 at 5:29 PM

You're welcome as well lol.

CybersoxXIII ( ) posted Wed, 25 March 2015 at 5:55 PM

Just a note that my unidentified items have now identified themselves.  Much more fun that way.:) 

StaceyG ( ) posted Wed, 25 March 2015 at 8:13 PM

bahahah Matt. I like that

KristiS ( ) posted Thu, 26 March 2015 at 10:35 AM

Thank you for letting us know Matt :) Surprise surprise :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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