I know you (admins) are probably tired of hearing from me. Frankly, I'm tired of posting to this forum in a fruitless attempt to wake the powers-to-be here up to the fact that Renderosity is BADLY broken, and continues on a steady downward spiral. The picture I - and many, many others - are getting is that no one here really gives a damn about our insignificant little issues. My ebots haven't worked right for well over a month, and are getting worse by the day. At least one member I know of can't even get on the site anymore (ONLY Renderosity). It frequently takes 3 - 4 minutes to load pages in the gallery. And on and on....

I've been a member of this site since 2009. I have spent literally thousands of dollars in your marketplace, as have many other members - and, sadly, many former members who have left here because as I stated above, no one here seems to care about the community any longer. If you aren't a top-selling vendor, you don't seem to matter.

Need you be reminded that the members (insignificant little folks like me) are the ones who spend the money to make those vendors 'top sellers?'

Just in case anyone cares, I'll reiterate my unimportant little problem(s):

My ebots for the gallery, or pretty much any emails from Renderosity are coming at least a day late; frequently 3 or 4 days late. The come only a few at a time, and only once a day - not as images are posted as they used to. In a vain attempt to keep current on gallery activity, I checked the "Daily Digest" option. It took around 3-4 days to start getting them. When I did - like all the other ebots - they were several days late. And even the Digest seems to be broken. Below is what I got today (pasted together in Photoshop so you can see the whole message). Note that this "Digest" was for May 5th. Today is the 9th.

I have since un-checked the Digest option as it's quite apparent that it is not going to be any help at all.

I really do care about this site, and this community - and I'm not trying to be a pain in the backside. But I see Renderosity slowly circling the drain, and I don't see a lot of hope for it when the only answer we get is "We'll pass it along to the programmers." It's more than apparent the "programmers" really don't give a damn about the membership, and our little issues.

I truly hope I'm wrong about all this, and someone at Renderosity in a position to change things gets it turned around before it's too late.

We'll see what happens.... But I'm not holding my breath....

I sincerely hope that things will improve as I have loved being a member here for 12 years this month. all the wonderful people I have had the pleasure of viewing their art and experience their friendship.

I think the powers to be will fix the situation, sooner the better

This too has been sent to the programmers. Please note that we are doing all we can to report these issues to the programmers. I know this is something you keep hearing but we do care about your concerns and problems.

Thanks!

Thank you for your response, Kimberly, but yes. "We're sending it to the programmers" is beginning to get to be a bit of a joke. What, exactly, do these "programmers" do? I'm not trying to be a jerk, but for all the issues that are being passed along to them, little seems to be happening in a positive direction. I've been dealing with this issue for over a month, now, with no resolution in sight. I've changed my email, and have seen a small improvement tonight. I'll see what tomorrow brings.

I hope you do understand why it's hard to believe anything is being addressed when there is little to no communication aside from the "sending it to the programmers" response - followed by little to no change.

I'll hang in there and hope for the best. but please try to keep us informed...

Thanks again.

Perhaps this might help your 'programmers' get a handle on these continuing connectivity issues...

I just ran a trace route to Renderosity, and got the following result:

C:UsersRod>tracert www.renderosity.com

 Tracing route to www.renderosity.com [66.18.125.150]

over a maximum of 30 hops:

   1    <1 ms     1 ms    <1 ms  10.0.0.1

  2    17 ms    10 ms     9 ms  24.2.0.1

  3    16 ms     9 ms     9 ms  te-0-7-0-4-sur01.independence.mo.indepen.comcast.net [68.86.180.129]

  4    10 ms    11 ms     9 ms  te-0-1-0-4-ar01.independence.mo.indepen.comcast.net [68.87.234.53]

  5    29 ms    23 ms    23 ms  be-33655-cr01.350ecermak.il.ibone.comcast.net [68.86.90.9]

  6     *        *        *     Request timed out.

  7     *       39 ms    38 ms  ae-4-3606.ear2.Atlanta2.Level3.net [4.69.150.190]

  8    47 ms    46 ms    46 ms  PEAK-10.ear2.Atlanta2.Level3.net [4.28.26.166]

  9    48 ms    47 ms    47 ms  te0-0-0-0.edge01.nas2.peak10.net [67.216.161.13]

  10    48 ms    61 ms    46 ms  te0-0-1-0.edge01.nas.peak10.net [67.216.161.45]

  11    46 ms    46 ms    47 ms  te2-5.dist02.nas.peak10.net [67.216.160.138]

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 Trace complete.

There seems to be a clogged drain, so to speak, at Peak10.net. I'm assuming this is Rendo's ISP / cloud service. They have a facility in Nashville where the clog-up seems to be happening. I don't seem to get all these timeouts when doing a trace route to my website, or any other site - just Renderosity. Maybe your folks need to rattle a cage or two over at Peak10?? I'm no networking expert by any means, but I'm willing to do what I can to try and help out.

BTW, I've changed my email address at Rendo, and have had a couple ebots, so far. I'll see how it goes the next few days.

The strange thing is they still seem to be playing with the programming but not stating what they are doing.  

Until recently when I was looking at pages of item in the marketplace, hovering over the add to cart icon I was told that I had purchased this item.  Now the option is just 'grayed' out.  OK that might be an improvement but there are a lot of other things here that I would like improved first, not only that but it is not 100% accurate so I have to do a search in my orders if I want to be sure before ordering.

While I am still buying here it really is only because I am tempted by the massive sales they are having and even then my spending is down by around 75%.  So far I still get the emails telling me about sales, if they stop I think my purchases will as well.

Really sad that a site I used come to on a daily basis with my credit card already in hand now has to bribe/tempt me to visit.

What I find more irritating than just about anything else, is the complete lack of COMMUNICATION here. My last post was on the 10th, with what I thought might be helpful information. Today is the 14th. As you can see, there has been NO kind of response from anyone at Renderosity. The message here is that they either don't care, or they just consider the one or two of us that take the time to bring these issues to their attention as whiners or troublemakers. And yet, over the almost 6 years I've been a member here, I can count on one hand the number of times I've not qualified for Render Rewards. Pretty sad customer service if you ask me...

How about it, Kimberly? Tina? Can we get any kind of update, or should we just go away and spend our CG budget somewhere else? 

RodS - I personally am sorry that you haven't received a response back. I see that the Daily Digest is now working properly it is now the previous day as it should be for me.  Can you tell me if that has changed for you?

We have been working with faemike55 on his issue and it looks like Peak10 is involved with you as well.  This is the response back from our programmer:

Peak10 is our hosting provider, and just because you cannot “ping” a server or connection in a trace route does not mean that you can’t access something. It simply means that particular server/node/gateway doesn’t allow pinging. This is the case with a few of the service boxes..

I just sent over another message and I will stay on top of this and let you know as soon as he replies back to me. 

The programmer has informed me of the following:

Request Time Out is perfectly normal. This is caused by those nodes being private and not allowing ping requests or traces for security purposes. This is not an indication of network failure or issues. Though pings are blocked, normal incoming traffic is not. 

Thanks for the information, Tina. Believe it or not, it is appreciated! Inquiring minds want to know... :-P

I have changed the email address that the ebots and notifications come to, and they seem to be back to normal again. I'm not sure why that would make a difference, but as long as it works I'm fine with it.

Last time Mike and I communicated, he said you have been wonderful, so a big Thank You from us both. As far as the traceroutes are concerned, I just thought maybe it would help if things were clogging up at Peak10.

Thanks again for the update, Tina. 

You are very welcome.

Did you have a Comcast email before you changed?

Hi, Tina,

I do have Crapcast.....errrr....... I mean Comcast as my ISP, but I wasn't using the Comcast email address. The email I was using was through my own domain at rodslair.com. That email comes through GoDaddy's email servers at secureserver.net. I wondered if things were getting bogged down there, but emails from everywhere else seem to come through just fine. I sent test messages to that address from my work email, and a few others with no, or very minimal delays.

I'm using my old sbcglobal address for Renderosity now, and all seems fine. So hopefully, things will settle soon. I do hope we can get Mike back in the fold - he's missed by a lot of folks. :-)

Thanks for all your help, Tina!

To brighten your day a bit.....

http://www.renderosity.com/mod/gallery/index.php?image_id=2618495

You deserve it doubly for putting up with me! :-P

RodS we call it "Concast" here because they charge a arm and a leg for it.

Yes we have Mike working and I am very happy.  Lovely way to say thanks.

yup, killing tracert requests is fairly common , try ping instead.

The picture I - and many, many others - are getting is that no one here really gives a damn about our insignificant little issues.

I know that definitely isn't true of Tina and Kim.   Unfortunately, the same doesn't seem to hold true of the site owner and lead programmer.
We have been getting stubborn responses from the site lead that he refuses to change something that the overwhelming majority of users hate-- e.g. the "on sale" color during the overhaul (which thankfully was eventually changed) and now the 4-letter word minimum for forum searches.  Also a reluctance if not outright refusal to listen to programmers in the forums.  There have been very basic programming errors such as failure to backup the former site layout.

It's been a while since I stopped by here - things seem to be running smoothly again. Hopefully it will stay that way for a while.

I do want to thank Tina and Kim for their hard work - and for their patience when it comes to dealing with the complaints when the ride gets a little bumpy. I know it isn't easy when you're stuck between the 'general population' (i.e. folks like me..) and the powers at the top of the ladder. Sadly, the ones with the power to make the needed changes are too busy looking at the 'numbers' on an Excel spreadsheet to open thier eyes and see what's going on in the 'real' world. It's the same at the company I work for....

Anyway, thanks again, Tina and Kim. Your efforts do not go unnoticed. And yes, Tina..... CONcast is a most fitting moniker for our favorite (almost) monopoly! :-D

Thank you Rod! We will cross our fingers that the bumps are minimal. :)