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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 22 11:07 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Regarding order I just placed with Marketplace

leather-guy opened this issue on Jun 12, 2015 · 4 posts
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leather-guy ( ) posted Fri, 12 June 2015 at 4:42 PM · edited Sun, 22 December 2024 at 9:27 PM

Hi   I just made a purchase in the Marketplace and paid for it via PayPal

I've rec'd the PayPal receipt via email.

I can visit the order summary page in my account and access the download links.

I haven't received any receipts from Rendrosity yet

I just want to confirm everything went thru correctly.

Thanks

Jerry

leather-guy

Hi

Order Summary - #112730173

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KristiS ( ) posted Fri, 12 June 2015 at 5:08 PM

Hello,

I see you have successfully downloaded your products.

Please let me know if you need further assistance.

Thank you and have a wonderful weekend:)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

leather-guy ( ) posted Fri, 12 June 2015 at 5:17 PM

Thank you, KristiS,

I am downloading the files even as I type, but I haven't gotten my confirmation emails from the Marketplace.  I archive these to keep track of my purchases.

I've never waited more thatn a couple of minutes before.  Is the site email down?

Thank you again.

KristiS ( ) posted Fri, 12 June 2015 at 5:28 PM

You are very welcome.

Paypal did some updates and since then, it has been delayed so much as an hour after the order has been paid for.

This is not on our side so unfortunately, our hands are tied:(

Have a wonderful weekend! :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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