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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 20 6:50 pm)

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Subject: My Download is Pending

Hideki2 opened this issue on Jul 01, 2015 · 7 posts
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Hideki2 ( ) posted Wed, 01 July 2015 at 7:22 PM · edited Mon, 22 July 2024 at 7:18 AM

 Just Signed Up for Renderosity. 

I made a purchase, and now may order is stuck in "Download Pending" status.

 It has been that way for about 2 hours and I have a feeling it will be like this until tomorrow. Renderosity, You should alert people BEFORE they place an order that they wont be able to download the item immediately. It is ridiculous that I can order something by mail on Amazon and get it faster than a download on Renderosity. 

Additionally,  there is virtually no information about this policy on the site. There is a mention on the FAQ that is so poorly written I didn't even know whet it meant.

Please reply ASAP. 

donnena ( ) posted Wed, 01 July 2015 at 8:34 PM
Online Now!

hi there...

I'm not sure this is the right forum for your issue... 

Please let me figure out who might be able to help you.

;>

Andy!

RedPhantom ( ) posted Wed, 01 July 2015 at 8:50 PM
Site Admin

actually, there is a a warning that states new users may have a delay while payment is being processed on one of the check out pages. ( I think it's the one where you pick your payment type) Once you've made a purchase or 2 so they know you're good for it, the delay is much less.

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KimberlyC ( ) posted Thu, 02 July 2015 at 12:29 AM

Hello!!

RedPhantom is correct. First time buyers may see a delay. After that, your downloads should open right away (depending on your payment). Please email store@renderosity.com and we will take care of it for you!

Welcome to Renderosity!!



_____________________
.::That which does not kill us makes us stronger::.
-- Friedrich Nietzsche

jennblake ( ) posted Thu, 02 July 2015 at 9:17 AM

Hello. Welcome to Renderosity. Your downloads are now available to you. Please look for the email I have sent. :) 

furuknap ( ) posted Sun, 05 July 2015 at 7:12 PM

This policy is beyond comprehension and has no rational explanation in an online reality. 

I think I'll just ask to get a refund instead. I have far less need for these products next week when I next have a chance to work with them. 

When you withhold delivery of a product and this is a policy, there should be a red flashing popup that screams "YOU WILL NOT GET YOUR PRODUCT IMMEDIATELY", preferably accompanied by a klaxon warning sound.

Renderosity, you just lost hundreds of dollars of my future patronage. Take your policy and shove it. 

jennblake ( ) posted Sun, 05 July 2015 at 7:51 PM

Your downloads have been made available to you. Please look for your welcome email as it has further instructions that may be of interest to you. 

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