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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Site is reporting an Invalid Security Certificate


procchi ( ) posted Tue, 18 August 2015 at 7:06 AM · edited Fri, 22 November 2024 at 4:05 PM

I think this needs to be fixed


Kazam561 ( ) posted Thu, 20 August 2015 at 8:34 AM

Forums still show the website isn't a secure connection due to unencrypted elements. Peachy.

The dust settled, thinking "what a fine home, at least for now" not realizing that doom would soon be coming in the form of a vacuum cleaner.


parkdalegardener ( ) posted Thu, 20 August 2015 at 5:11 PM

This does not instill confidence in the Company Store. It won't instill a lot of trust in someone cruising the web or doing a search for Rendo's type of site. Get blocked once by a warning that the site is untrusted or maliciously hacked when coming to Rendo won't get have them coming back in a hurry. The won't know about the site "upgrade" taking place. They will just know they will never click the link in their browser ever again.



KristiS ( ) posted Fri, 21 August 2015 at 6:44 PM

I know the site is secure however I just sent this to the programmers to find out the reason this may be showing for some people.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


parkdalegardener ( ) posted Sat, 22 August 2015 at 6:07 AM · edited Sat, 22 August 2015 at 6:15 AM

You know the site is secure. The people that tried to visit Renderosity and had the site blocked by their browsers and or virus scanners; do not. It took 3 days that I know of to fix this issue. That is three days of scaring potential customers and quite definitely three days of potential loss of regular customers. Three days of no new sign up to the site. Three days of loss in potential sales as someone searched for a particular vendor or product and was linked to a blocked web site your browser and or scanners prevented you from accessing. Three days of customers and sales you will never get back. How many customers have you lost due to this that have never visited Rendo before and now will never do it again.Look how far this thread has fallen off the top of the page before you acknowledged it. A problem that impacts the company's revenue both presently and potentially is a major issue. You may feel the site is secure, but in this day and age of site hacks and data theft a lot of your customers will not. There will be people wary of spending money here now that they know that the site programmers are unable to this most basic task. Make sure you have a valid certificate so that your store can be trusted enough, to have someone feel safe enough; to give up payment data to you. This is the most basic rule of running an e-commerce site. Arriving after the fact to claim it will be looked at is not particularly reassuring.



jennblake ( ) posted Sat, 22 August 2015 at 10:21 AM

The reason this forum is not showing as secure is due to the image in the header. I have reported this to our techs to look into.

All pages of the marketplace, checkout and other sensitive areas should show the security on the https address. Those have been checked and all are showing the secure icon. If you see any that are not marked as secure please let us know. The forums are a known issue and we are working on those.

Thank you for input. We do appreciate it.


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