Thu, Oct 3, 7:25 PM CDT

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 30 9:13 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Paypal buttion not working

papasmrfe opened this issue on Aug 26, 2015 · 7 posts
Back to Forum Print
papasmrfe ( ) posted Wed, 26 August 2015 at 1:28 PM · edited Thu, 01 August 2024 at 9:50 PM

Hello. I just placed an order (112762437) and am trying to pay with paypal. When I click the paypal button it tries to load a new page but fails, and just hangs there.

papasmrfe ( ) posted Wed, 26 August 2015 at 1:59 PM

The fun continues... Now the item is no longer in my cart, and is listed in my account as purchased, but with ayment pending. How am I supposed to pay for the item if it is no longer showing in my cart?

papasmrfe ( ) posted Wed, 26 August 2015 at 2:01 PM

This is really silly, considering that I used my Render Rewards to cover most of the cost, and there is only a balance due of 16 cents!

papasmrfe ( ) posted Wed, 26 August 2015 at 2:06 PM

Ok, I just found the paypal button for the item on my account page, but it doesn't work either.

galaxiefilm ( ) posted Thu, 27 August 2015 at 12:11 PM · edited Thu, 27 August 2015 at 12:11 PM

Are you using Firefox?

Try re-logging in with Internet Explorer. That used to solve the Paypal issue for me. But I haven't made any purchases since the entire site redesign, so I don't know if that resolves it now.

KristiS ( ) posted Thu, 27 August 2015 at 3:27 PM

papasmrfe,

Please try using Google Chrome as you should be able to pay without a problem.

Can you please tell me what browser you are using and having trouble with?

Thank you!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

tattooedillusions ( ) posted Mon, 31 August 2015 at 6:11 AM

Also if you are using Firefox and have Ad Block, turn off Ad Block either for Rendo or that page only. It has something to do with updates between FF and AB that aren't playing nice with one another.

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.