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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 27 2:04 pm)

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Subject: Missing Files Order #112782922

Nathrai opened this issue on Oct 25, 2015 · 9 posts
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Nathrai ( ) posted Sun, 25 October 2015 at 3:42 AM · edited Wed, 27 November 2024 at 8:41 PM

I recently got the product "Model Master" during the dreamlight sale, yet when unzipping the archives there seem to be some files missing. The product is supposed to include videos about both modeling and lighting, yet I cannot seem to find the "Light Master" files. Did I just miss a ZIP file (I tripple checked, but who knows when my brain decides to skip a beat :D ), or do I have to register the product somewhere to get the additional files? None of the archives include a readme or the like.

Thanks in advance!

PrestonW ( ) posted Sun, 25 October 2015 at 11:22 AM

Hi, There are 50 zip files for this product. You would think they would all be there LOL Are there any zips that are empty when you downloaded them?

Nathrai ( ) posted Sun, 25 October 2015 at 9:26 PM

Hehe, just my thoughts - with so many files they just HAVE to be in there! :D

None of the files seem to be corrupted, there's 4 videos in each of them. Though it seems one of them is in there twice and one of them is a WMV despite being in one of the MP4 files.

Doh, and I just realized I only downloaded the MP4 files - maybe the "Light Master" videos are WMV-only... I'll report back after I broke the Rendo servers and my ISP by downloading the WMV file! ;)

Nathrai ( ) posted Mon, 26 October 2015 at 4:46 AM

Darn, it was worth a try, but sadly that didn't fix it - it's still "just" the 115 "Model Master" videos and none of the "Light Master" ones. :(

PrestonW ( ) posted Mon, 26 October 2015 at 9:52 AM · edited Mon, 26 October 2015 at 10:04 AM

We are back in office today so we will contact the vendor and get back with you :)

Nathrai ( ) posted Fri, 30 October 2015 at 5:12 AM

Thanks PrestonW! :3

Just wanted to check in whether there are any news?

Nathrai ( ) posted Fri, 06 November 2015 at 5:22 PM

Any updates yet? :)

Nathrai ( ) posted Sat, 14 November 2015 at 8:44 PM

Uhm... weekly "Any news?" post... :P

jennblake ( ) posted Sun, 15 November 2015 at 12:02 PM

Can you send an email to store@renderosity.com with your order number for this. I have spoken with the vendor and have the information for you. :) I can answer via email. Please. 😄

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