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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 19 9:13 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: problem order number #112808392

imandos opened this issue on Dec 27, 2015 · 8 posts
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imandos ( ) posted Sun, 27 December 2015 at 1:06 AM · edited Sat, 21 September 2024 at 12:24 PM

The order should have included P3D Clarice instead of P3D Sandra. I did not notice this until the download came up so I'm not sure if the problem happened before or after the order placed.

Best,

Tom aka Imandos

JeniferC ( ) posted Sun, 27 December 2015 at 5:13 PM

Normally, we could switch it out for you, but you have already downloaded so we will need to get permission from the vendor before we can do anything.

 

imandos ( ) posted Mon, 28 December 2015 at 3:44 PM

Do you or I contact the vendor about it?

KristiS ( ) posted Mon, 28 December 2015 at 4:06 PM

Hello,

You would need to contact the vendor for approval imandos.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

imandos ( ) posted Tue, 29 December 2015 at 11:27 AM

I contacted the vendor and have her permission. What do we need now?

KristiS ( ) posted Tue, 29 December 2015 at 1:20 PM

Please send an email with the communications to store@renderosity.com along with the order number and product name so we can take care of this for you.

Thank you, Kristi


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

imandos ( ) posted Tue, 29 December 2015 at 1:59 PM

Email sent.

Thanks

KristiS ( ) posted Tue, 29 December 2015 at 2:17 PM

Thank you, I will check as soon as I can and respond.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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