I do not wish to stay here when ONE person decides that * Nothing is left to discuss * and closes threads that many still would like to comment in. This was the last thing that I needed to get out of here.

Kind regards Petra

Thought threads were close if they had personal attacks in them, non relevant and so on, not because it was simply decided that there is nothing else to discuss :) Think a better way to "end" a thread would be through reasonable and logic explanations, so it would have a natural ending instead.

Anyway going to be interesting to see, how this community develop.

well, i've got good news and bad news... or rather, just a bit of an unpalatable answer to your question about deleting your gallery...

go to your gallery, and as you are looking at your images, you'll notice a nice little red trashcan icon next to EACH image.

[sarc]now here comes the exciting part...[/sarc] you need to delete each image one by one using the icons. no, there is not a 'nuke my gallery' button the way there used to be with the old site design; you are now required to remove images individually.

here's a tip though that i discovered:

you can always turn it into a game!! [rolls eyes] -

even though it is image by image, if you are quick with a mouse, you can actually click 3-5 trashcan icons before the page rolls over and the site WILL recognise all of those clicks, thus eliminating the gallery can potentially go a touch faster than one might assume at first....

fun times, fun times

Then you have to send an email to admin@renderosity.com so we can close your account.

Raindroptheelf - I really do not want to see you go. I am not exactly sure what you are referring to. Can you please send me a site mail so I can try to make it right?

I think Raindroptheelf's post is pretty much spot on. Threads seem to be locked now not for a violation of TOS but because one person decides that there is nothing left to say on the subject and yet it's supposed to be a community.

Giana posted at 3:53PM Mon, 29 February 2016 - #4258208

... go to your gallery, and as you are looking at your images, you'll notice a nice little red trashcan icon next to EACH image.

[sarc]now here comes the exciting part...[/sarc] you need to delete each image one by one using the icons. no, there is not a 'nuke my gallery' button the way there used to be with the old site design; you are now required to remove images individually.

here's a tip though that i discovered:

you can always turn it into a game!! [rolls eyes] -

even though it is image by image, if you are quick with a mouse, you can actually click 3-5 trashcan icons before the page rolls over and the site WILL recognise all of those clicks, thus eliminating the gallery can potentially go a touch faster than one might assume at first....

fun times, fun times

If your mouse has a scroll wheel that acts as a "third button" you can just use that to click the can. It opens links in a new window or tab and if you set your browser to open them but stay on your current page, it eliminates the wait time for the page to reload. Then you can do whole pages rather quickly.

Hope that helps.

I, too, think the moderation here is ... ummm ... Bad.

At least they gave a reason that time! I have seen threads locked with no final post from whoever locked it and many people complain that their posts are removed or edited with no explanation.

That is so amateur it makes this site appear like it's run by high school kids.

I don't like the new rules, but I don't argue the rules as I am too new here - but I do take issue with the moderation.

Knowing how to moderate should be a prerequisite to becoming a moderator!

.

Edit: Since Kristi asked for an example, here is a recent thread which got locked with no explanation:

https://www.renderosity.com/mod/forumpro/?thread_id=2899928

To make it more interesting, somebody from staff posted in the thread after it was locked and actually asked for more input - as if they didn't even notice they were posting in a locked thread!

Not very professional, but understandable if this site really is run by kids!

Not going to say anything about this clip, but it does make you wonder, if something like this actually happens somewhere in the real world :P

https://www.youtube.com/watch?v=wz-PtEJEaqY

Edit: Since Kristi asked for an example, here is a recent thread which got locked with no explanation:

To make it more interesting, somebody from staff posted in the thread after it was locked and actually asked for more input - as if they didn't even notice they were posting in a locked thread!

Not very professional, but understandable if this site really is run by kids!

Thank you for the information and I am very sorry that you all feel so frustrated and upset.

I thought i would post an example of how I believe good communication is being done between a company and its community. This is from another forum, which i spend a lot of time on as well and have nothing to do with 3d. But simply to illustrate how they answer the community. This particular example is the owner of the company replying to a member in regards to a bug the member believes is with the company software. (I have replaced names, company name and product name from the example) But at least to me this is how you make a reasonable case for how and why things are as the are:

It's frustrating to be blamed for bugs in other people's software, and that specific iOS audio issue you referenced is the latest and strongest example of this. I am almost certain the bug is in either Safari or the iOS operating system. In this case, it doesn't matter what tool you use: anything at all that runs in Safari will be affected by the same bug. So I guess you can choose a different tool if you like, but you could easily run in to the same bug again, because the problem is in Safari or iOS, not our product.

I didn't even fix the bug, so I can't even take credit for that. It's impossible for us to fix problems in Apple's own software. All I did was found a crazy hack that seemed to work around the bug. So the bug is still there and Apple still need to fix it. Personally I regard this kind of hacking-around-bugs as beyond the call of duty - I'm sure there are companies out there who'd just say "we've reported it to Apple, hopefully iOS 10 fixes it" - but we go beyond that and try to work around (emphasis on work around - not fix) defects in other software we rely on where it's feasible to do so. Note it is not always feasible to do so. The fact this particular iOS bug is worked around pretty much amounts to luck.

Usually someone then blames us for relying on certain tools or libraries which have bugs, but all software has bugs. It's naive to think that if we switch to some other library or framework, everything will suddenly work perfectly. Common suggestions are things like: why not use Haxe? It could have bugs, and we could equally be screwed by its bugs. Why not use {insert library here}? If it's not developed by companies as large as Apple, Google, and Microsoft, it's probably even less reliable. Why not write native code? Operating systems have bugs, and graphics drivers have severe bugs - we have direct experience of that, and they are often far worse than the kind of issue we just dealt with on iOS. They tend to be of the class "all devices with this GPU crash on startup", and there is no diagnostic information whatsoever. In the past we've literally resorted to desperately guessing solutions over a period of days, then ultimately given up. That actually happened with our editor in the early days (it uses OpenGL to render the layout view). Eventually months later we got a tip out of the blue, and we finally managed to work around it. Hardly a reliable approach, but there's little else we can do when it's not our code that's broken.

I know this is super frustrating and when your things aren't working, you naturally look to us for support. However the nature of software development is everything - all platforms, frameworks, libraries - depend on a huge amount of third party code, and that code is as imperfect as everything else. It's implausible to expect any software company at all to magically fix everyone else's code. It affects everyone, regardless of their technology choices.

Now this thread goes on being discussed for another 11 pages and is still going, with people giving there view on this issue without it being locked etc. But hope everyone can see the difference in the approach, and the owner is not simply ignoring or not listening to the community, but give an explanation to why things are as they are. Now that forum is probably the best forum i have ever been on, so nothing bad to say about it. But the owner is handling all communication with the community as well being the main developer of their product. But still he spend a lot of time helping and getting involved and explain to the community if they request it.

@ 3D-Mobster.

A well chosen example and it really does make the point. The only thing I would add is that this has to be a company wide culture. The individual here has gone 'above and beyond' but that will not last long if a manager comes down hard for 'wasting his time', in their view at least. I know I have been there and left the company very shortly after.

I am sure there are still people here that would provide the same service here at Renderosity but they need to be given the space to work and the support to succeed. It baffles me why so many companies see making a good profit and good customer service as being mutually exclusive.

hornet3d posted at 5:13PM Tue, 01 March 2016 - #4258445

@ 3D-Mobster.

A well chosen example and it really does make the point. The only thing I would add is that this has to be a company wide culture. The individual here has gone 'above and beyond' but that will not last long if a manager comes down hard for 'wasting his time', in their view at least. I know I have been there and left the company very shortly after.

I am sure there are still people here that would provide the same service here at Renderosity but they need to be given the space to work and the support to succeed. It baffles me why so many companies see making a good profit and good customer service as being mutually exclusive.

Agree, I don't know if he have gone above and beyond in what you should do, because this is their shop or face to the outside. Also as i said this is the founder of the company, so no one will come down on him :). But I think he is very much aware that the community is what makes his business go around and therefore cares to take the time to explain to them, when they have questions or there are misunderstandings etc. Think a lot of websites forget that a forum makes it possible to get very close to your customers, which can either be very positive or very negative depending on how you make use of it, but especially when this is your main contact point with your customers, its not something that you should look at lightly i think.

But what really like in his reply is that he doesn't try to act as if there ain't a problem or give the impression that nothing is wrong, he is very much is aware of the problem, but simply won't take the blame for it when he doesn't think its their fault and therefore give an explanation to why he hold that position and is being honest about it. Now this website doesn't have any rules as those found here, in regards to linking to competitors, free stuff etc. So they don't run into problems like Renderosity does with all these rules flying around.