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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 18 8:00 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Download Pending

Sergio1808 opened this issue on Mar 25, 2016 · 7 posts
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Sergio1808 ( ) posted Fri, 25 March 2016 at 1:16 PM · edited Sun, 09 February 2025 at 9:49 PM

Hi!

I just joined Renderosity and I bought a product from your store but the download is still pending. The payment it's already done.

Could you please activate my downloads?

Thanks!

leir0Ap3 ( ) posted Sat, 26 March 2016 at 11:03 AM

I have a similar problem. I made my first purchase and can't download it.

Is there something new customers need to do to actually receive the products they've already paid for ?

PrestonW ( ) posted Sat, 26 March 2016 at 6:56 PM

Email has been sent to you both.

Regards, Preston

NoYzE ( ) posted Mon, 28 March 2016 at 11:27 AM

I have the same "problem". I was thinking the solution is just to wait, but since i read this forum and saw a big amount of these reports I'm not so sure anymore.

Regards, NoYzE

Betzalel ( ) posted Wed, 30 March 2016 at 4:53 AM

I have exactly the same problem. First purchase, doesn't download. The purchase was yesterday, March 29.
Order#: 112847285 Date: Mar 29, 2016 Status: Paid, Unshipped

PayPal: 66.50 USD

calasortiz ( ) posted Wed, 30 March 2016 at 6:02 AM

Me too! I thought it was an auto download once paid. Ugh!

Betzalel ( ) posted Thu, 31 March 2016 at 9:53 AM

Would whoever has gotten an email explaining this problem please post the email on this thread?

Thanx

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