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Subject: Extension of sales after server issues?

CybersoxXIII opened this issue on May 04, 2016 · 11 posts
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CybersoxXIII ( ) posted Wed, 04 May 2016 at 12:19 AM · edited Mon, 02 December 2024 at 4:47 AM

I had a hundred $$$ worth of OOT items in my cart before the servers went down. Now the same cart is over $217. Are those prices going to be honored somehow, or should I just dump the cart?

LPR001 ( ) posted Wed, 04 May 2016 at 12:42 AM

Hi Matt just leave it in your cart until you get a response from the marketplace staff. The server went on holidays for quite a while and it might take them time to sort through things as it is 12.40am there now.

- Johnny G

"Try animation to get things moving"

lpr001@renderosity.com

Briannah ( ) posted Wed, 04 May 2016 at 4:05 AM

I would also be interested in that as I could not buy what was in my cart last night.

Boni ( ) posted Wed, 04 May 2016 at 5:39 AM · edited Wed, 04 May 2016 at 5:42 AM

Hang in there guys. The site was down for quite a while. So things still need sorted out. The MP staff will take care of you. Keep in mind that the site is on US CDT and it is 5:30 in the morning there as I type this.

Boni


"Be Hero to Yourself" -- Peter Tork

59Burst ( ) posted Wed, 04 May 2016 at 8:10 AM

While I hadn't placed anything in my cart, I had a couple of browser tabs open and was intending to purchased before the deadline. Unfortunately the server was down. I'll be following any resolution of this issue. Thanks to LPR001 and Boni for their input.

Kalosei ( ) posted Wed, 04 May 2016 at 1:03 PM

So, not only is the time I spent looking through OOT catalog worthless, but also the time I spent waiting for the store to come back online and after that trying to see if Renderosity would come through with a solution. Thanks, going to buy a Daz gift card now. Way less infuriating.

CybersoxXIII ( ) posted Wed, 04 May 2016 at 2:45 PM

I haven't seen any official post on this, but given that the Nelmi sale HAS been posted as being extended and there's nothing on this, I'm not holding much hope at this point.

KristiS ( ) posted Wed, 04 May 2016 at 3:55 PM · edited Wed, 04 May 2016 at 5:00 PM

Hi everyone -

We have the sales that were extended in the site announcements which is at the top of the page.

It was a HUGE blow that caused a lot of issues so please be a little patient with us as you all know we always try our best to make things right.

Please keep an eye on the Marketplace and Community forums as that is where everything will be announced.

Thank you and we are very sorry for the inconvenience,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Kalosei ( ) posted Wed, 04 May 2016 at 8:35 PM

I stand corrected, thank you for this gesture.

59Burst ( ) posted Wed, 04 May 2016 at 9:07 PM

Thanks!

KristiS ( ) posted Thu, 05 May 2016 at 9:05 AM

You are so very welcome 😄

We do apologize for any inconvenience this caused and we are doing our very best to ensure it does not happen again in the future.

Have a wonderful rest of the week and weekend all 😸


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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