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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Problem placing order

LadyElf opened this issue on Apr 30, 2016 · 9 posts
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LadyElf ( ) posted Sat, 30 April 2016 at 11:59 PM · edited Thu, 28 November 2024 at 2:54 PM

Trying to place an order to take advantage of the Prime coupon and DM's buy Abiding Sanctum and get another product free, but am getting a declined on my card which should not be happening.

HELP!!!!

LPR001 ( ) posted Mon, 02 May 2016 at 8:10 AM

Hi LadyElf I see you have been waiting a while, have you still got the issue with the card?

- Johnny G

"Try animation to get things moving"

lpr001@renderosity.com

KristiS ( ) posted Mon, 02 May 2016 at 5:30 PM

Hey Sweetheart,

I sent you a site mail.

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LadyElf ( ) posted Thu, 05 May 2016 at 5:05 PM

I haven't tried again yet. Will do later. Thanks.

KristiS ( ) posted Thu, 05 May 2016 at 5:17 PM

Thank you my dear, please keep me posted ♥


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

shortcuts ( ) posted Sat, 07 May 2016 at 12:40 PM

I'm another one that's placed an order via Paypal and not received a chance to actually pay? Any help would be grateful.

jennblake ( ) posted Sat, 07 May 2016 at 1:07 PM

@shortcuts...the payment method selected on that order is by Invoice. Which is why you did not get the link to pay. Please login to your paypal account and use the send money option. In the notes please put your order number. Then please send an email to store@renderosity.com with your transaction ID and we will manually mark that paid for you. OR we can delete that order to allow you to order it again if you would like? Just let me know what you would like to do. 😄

Also, just for future reference, it is always best to start a new thread when you have an issue so that you are helped quickly and do not get accidentally missed. 😄

shortcuts ( ) posted Sat, 07 May 2016 at 3:03 PM

Thanks for the reply and I've pm'd you with all my woes and hopefully I'll have better luck next time.

jennblake ( ) posted Sat, 07 May 2016 at 7:09 PM

😄 glad to help

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