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Subject: Delete gallery image not working


moviehawke1 ( ) posted Sat, 21 May 2016 at 10:19 AM · edited Mon, 05 August 2024 at 6:31 AM

I keep getting an error message when I try and delete an image from my gallery, then the image is not deleted.

The www.renderosity.com page isn’t working www.renderosity.com is currently unable to handle this request. HTTP ERROR 500

I need to purge out some old images. Any help appreciated. Thanks


wheatpenny ( ) posted Sat, 21 May 2016 at 1:00 PM
Site Admin

There are two ways to delete an image, and I just tried both ways (on images from my own gallery) and both ways worked fine, so I'm not sure what the issue might be.




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FrankT ( ) posted Sat, 21 May 2016 at 1:02 PM

500 errors are server side - could be a temporary problem with the server which will disappear if you try it again

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moviehawke1 ( ) posted Sat, 21 May 2016 at 1:07 PM

Thanks for the response. I simply went to the EDIT IMAGE option for my currently posted image, selected the DELETE ART button. I get a pop-up box that says 'Are you sure you want to delete the report? This cannot be undone." The word report is confusing - not sure what's going on there. Then I get the message as described above - http error 500.

Is there a second way??? Thanks


wheatpenny ( ) posted Sat, 21 May 2016 at 1:12 PM
Site Admin

At the bottom of each thumb, on your gallery page, is a little red icon with a picture of a trash can. Try deleting it that way and see if that works.




Jeff

Renderosity Senior Moderator

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moviehawke1 ( ) posted Sat, 21 May 2016 at 1:14 PM

FrankT - Thanks. I've been trying for most of the morning. I agree - probably a server issue, but if it just worked for wheatpenny?

I'm using Chrome and just tried Firefox with the same result.

I'll keep trying. Thanks


moviehawke1 ( ) posted Sat, 21 May 2016 at 1:18 PM

Wheatpenny - thanks!!! That worked. But i got a different popup message "Are you sure you want to delete the image?". the message from the edit page was "delete the report" . Maybe some web/tech person should have a look.

Not sure why I didn't see that trash can icon before. Thanks to all


KristiS ( ) posted Sat, 21 May 2016 at 1:31 PM

We will be sure to keep an eye on this.

Have a wonderful day,


Kristi

Community Relations Specialist

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